1/2/23 - OSU Problems & CC-501 Errors (QWIN)
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[Removed - Violation of Community Guidelines]-1
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Jan 05 801 PST - it appears to be working normally. Initial sync a few hours ago, appeared normal using OSU, and a little slow with mobile sync portion but nothing like before. However, since then - have done multiple syncs - and everything is processing normally.0
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*** FIX FOUND FOR THOSE UNABLE TO RECONNECT ACCOUNTS TO QUICKEN *** Microsoft Edge was my default browser. Was unable to reconnect Chase accounts in Quicken. Installed Google Chrome, retried, and all accounts connected and updated correctly.1
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So now 1005 PST and so far everything is continuing to work normally. Note, unlike Leo2821 - I have been always using Microsoft Edge and have had no issues.
As of now OSU is working normally, cloud sync is back to normal speeds, and MFA (additional security) is triggering as expected when quicken accesses by back accounts (it was spotty during this issue).
Note - not sure if the issue caused it or it helped with things in the end, but I did have to reset my OSU accounts yesterday before they started to sync (albeit slow).
So overall thx to the techies getting it fixed...0 -
Well, 'techies' or not, it's rather clear that Quicken management has not provided the proper safeguards to assure that incidents like total loss of service for days do not occur.
It was very telling that the official announcement for hoped completion of the from first days of January shutdown said this would result in 'monitoring until they were sure?? the episode was over'.
It's entirely industry-wide practice -- and clear responsibilty -- to _constantly_ monitor to see that cloud services are operating. Not just for a few days after failure...
This especially includes 'services' you employ from third parties -- more cloudly language to try to offshore responsibility.
If your 'services' (and your crew) are off-shore, especially in places like India that have long holidays around for example New Years, your normal complete responsibility to monitor and respond needs special attention, and likely its own backups.
I think we can very readily see the likely story here, not so?1 -
This whole problem, which has lasted for days, was the final straw for me.
Still, nothing from Q.
Time to move on.0 -
Move on to where? I don’t see an alternative to Quicken. I can do what Quicken does myself, but it would take far too much of my time. There are some free options but they are a weak sister to Quicken. My concern is whether Quicken can stay in business.1
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> @Pat Marshall said:
> Move on to where? I don’t see an alternative to Quicken. I can do what Quicken does myself, but it would take far too much of my time. There are some free options but they are a weak sister to Quicken. My concern is whether Quicken can stay in business.
I have the same concern. I have been using Quicken Home and Business since the 90's.. and overall these days the product has become stagnant, and I feel like its like a lottery if you run into issues or not after an update. But when it works it works, and there isn't anything else out there (for me) that is simple to use, and allows me use it for personal and small business. Sage and QuickBooks is great for business and is not straight forward to use it for personal expenses, reporting and tracking.1 -
Well, fingers crossed I may have everything working again. Partially this may be due to Quicken server/provider fixes last night and my own efforts. If it helps anyone this is what I wound up doing since as of yesterday the fixes still left me with wrong or no online balances and account errors...
I restored a set of data files from before the 1/1 debacle from a USB stick I do 2-7 day manual backups to (they were dated 12/26). When I ran it yesterday, after the fixes Quicken put in place last night, all the transactions dowloaded and new account balances showed up but some were wrong. My Chase and ALLY checking were flagged as "possibly deleted from the server." Applying the option given to "fix" that involved setting up online access again which left me with correct current online balances but now my transaction balance in ALLY was wrong. Then I remembered the "Opening Balance after changing connection type" bug and found indeed that the opening balance had been changed. Correcting that got me back to everything reconciling correctly once I re-entered the approx 100 transactions I had made since 12/26; luckily I did all this on my laptop and could just look at and use the messed up copy on my desktop to remember and transcribe those transactions in to the working laptop version of my data.
I have been through 3 account Update cycles so far and so far everything remains working.0 -
Installed Friday's update, Did a Validate, Cleared the Cache folder and did an account reset. Still not working for a number of accounts (Ally, Bellweather, Chase, TD Bank). Very frustrating for a subscription service that I am paying for.0
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Every time I go do a one-step update it freezes and the program has to be shut down as I get message that it's not responding. Quicken Deluxe R45.21 - Build 27.1.45.21
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Same here. Been updating for 4 hours.1
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This is beyond frustrating. I use two different PC's and get different errors messages on each. Now shows my EWC+ accounts as deleted. Kind of like "whack-a- mole". I never know what will pop up next and on which PC!1
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> @sfrolls01 said:
> This is beyond frustrating. I use two different PC's and get different errors messages on each. Now shows my EWC+ accounts as deleted. Kind of like "whack-a- mole". I never know what will pop up next and on which PC!
In the beginning of this mess had similar issues. I did the following and it seemed to have helped ( I use two PC's as well)..
** make sure you have a backup **
If you have mobile sync enabled - do the following first.
1. Go into Mobile & Web and unselect all the accounts. Let if finish processing (this took some time when I did it)
2. Then in preferences select mobile & web and turn off sync
3. Close the file, and create a new dummy file. Turn on sync, then go into Quicken ID & Cloud Accounts and select "cloud accounts associated with this quicken id" and delete the primary cloud file
* until I unselected and turned of mobile sync - none of my bank accounts would even connect
After the above then do the following-
1. Open your primary file
2. go into all your banking accounts and deactivate them
2. close quicken
3. go back into quicken and then reconnect your accounts (note this took some time - for some of my accounts it would re-download transactions that were previously downloaded. I did notice the duplicates that it did download were all during last week when this recent mess started).
The above may have been a coincidence - but it seems to have corrected the random errors I would get between the two pc's. Then of course, I still had to deal with the slowness (which now appears to have been resolved).
Hope this helps....0 -
Slowness has not been resolved for me. After an hour of waiting for OSU to finish, I killed the process. Extremely frustrating.
Tried to update my PNC account only and it also hung. Killed the process again.
Every week updating Quicken seems to turn into an hours-long effort due to various issues with the program. I don't have time for this.1 -
I thought it might be too good to be true. Downloads worked perfectly on Saturday and Sunday (01/07 - 01/08) BUT not today. Getting messages saying all 5 of my Bank of America, Chase and Truist accounts have been "deleted"!0
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If I run the OSU to update all my accounts, it typically shows them all "succeeding", but then just hangs at the last two steps (updating quotes and checking for updates, or something like that). I've let it sit for hours, and it never finishes. I have to "end task" with Task Manager.
Interestingly, I have no problem updating each account individually. Well, the one problem being that manually updating more than a dozen accounts takes way too long.
It's a work-around. Anyone else seeing this?0 -
today no new transactions are downloading for any of my EWC+ accounts. Last update reads as 01/09/2023 @ 0457AM and according to banks websites their are cleared transactions to download now. Updates starts with "processing data and never gets to downloading transactions then screen disappears. Please let Jasmine know that these problems are ongoing and NOT RESOLVED!0
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@sfrolls01 - best to call Support to resolve. I use EWC+ for BofA and Alley with no issues so it is possible it is specific to your machine.0
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same thing happens on 2 different machines and has since yesterday.0
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Mark1104: thanks for the suggestion to call support. I did and tech had me sign off and back on in quicken and viola transactions downloaded for all accounts. (edit, preferences, quicken ID and cloud accounts, and then sign in as different user) used same ID and password on my account)1
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I have had these problems since 1/6/23.
Called support today and they had me sign out, reset accounts, add new accounts all to no avail. Now my Credit Union keeps giving me the CC-800 error no matter how many times I click on "Fix It". I just tried signing off then back on and no change in the situation. I can't stay on a call all day doing these same actions over and over to no avail.
I agree with Jay S that this not good but there aren't any good alternatives1 -
I have been having problems with updates for the past 2-3 weeks. Sometimes it works. Most times it doesn't. This morning I had to restore my Quicken file from yesterdays backup. Once restored I was able to successfully complete a full One Step Update. I had a few new transactions this afternoon in my Charles Schwab Investment account that I needed to download. I thought I'd update only the Schwab account and when I did I had 47 transactions, most from December 12th. I do a OSU every day. How do I get 42 transactions appear as New or Near Match. Ironically all of these transaction were already accounted for as I balance my investment account every single day. Lot of work here for nothing.
I have used Quicken since the mid 1990's and have endured many problems but none quite as troubling as I have had the past 2-3 weeks. I'm frustrated as I really thought all of this had been fixed or was very close to being fixed. Now I question what is going on and when will it all be back to normal.
I use Quicken Premier version R46.9. I use Windows 11.
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One final additional comment I left out from above. Most Quicken users are seasoned individuals and know the importance of backing up your files. I've gotten in the habit of backing up my Quicken File every hour or so in case there is a problem and I don't find out about the problem for a day or two. You can never have too many backup files just in case you run into a big problem like we are experiencing now.0
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Ditto to Larry Goodnight's comment. I thought the worst was over a few days ago - and things working and syncing. Today... giant step back .. mobile sync is broken for sure, if I turn it off, it appears to complete the OSU process but nothing has come down (when I know it should). Using Quicken Home & Business v45.18 build 27.1.45.18 (Canada) on Windows 11(no new updates when I check).0
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> @sfrolls01 said:
> Mark1104: thanks for the suggestion to call support. I did and tech had me sign off and back on in quicken and viola transactions downloaded for all accounts. (edit, preferences, quicken ID and cloud accounts, and then sign in as different user) used same ID and password on my account)
This worked for me! I can run OSU without it hanging.
Note that my symptoms were that I could update accounts individually, but not using the OSU (it would hang at the end and no accounts would update).0 -
Today the issue with "accounts showing as deleted" when they have not reappeared! (Bank of America and Truist AGAIN!)0
This discussion has been closed.