1/2/23 - OSU Problems & CC-501 Errors (QWIN)



    Fascinating. I was coming to look for help because I am transitioning to a new computer. From 5 year old Windows 10 to new Windows 11. I was able to update on old computer a bit ago, but the new one does exactly what everyone else is describing.
  • winecracker
    winecracker Member ✭✭✭
    Yep.  Same issue.  Have to force quicken to close to stop the update.  This has been an intermittent issue for weeks and Quicken is aware of.  Now, I can't complete a OSU at all.  Hope this doesn't drag out like the Fidelity update problem has.   I am struggling with quitting quicken after 36 years.   Problem is, I have about 1700 transactions annually I don't really want to enter manually.   I have a month to decide before renewal.
  • mrbill
    mrbill Member, Windows Beta Beta
    Me too.  Tried on different computers.  CTRL,ALT,DEL is the only wait out.
  • add me the same here category - hangs and have to use task manager to close program. won't work with trying only one account. the only thing that would update is fidelity. Chase, B of A, Synchrony, paypal barclays all hang up - agree that there should be an 'abort' osu button
  • patruns
    patruns Member
    Same here. Update window just spins. There are many threads reporting this but nothing from Quicken.
  • batstang2000
    batstang2000 Member ✭✭✭
    Same here, I have tried all of the "Canned" fixes. Tried each account individually. It simply does not work. Sad.
  • Roger Everson
    Roger Everson Member ✭✭✭
    Does anyone know how to get Quicken's management attention? Clearly, this is related to Web Connect. Other account which use Direct Connect seem to work fine. The market opens tomorrow morning. We will need access.
  • DisplacedHoosier
    DisplacedHoosier Member ✭✭✭✭
    Same issue here.  OSU has been taking longer and longer since quicken has been attempting to "improve their connections".  Today It updates 3 accounts and then totally freezes the OSU process.  Please fix this with a SENSE OF URGENCY!
  • Gilles9
    Gilles9 Windows Beta, Mac Beta Beta
    Maybe someone forgot to program either the app or the Quicken Cloud accounts to 2023 and beyond
  • ritchie_bill
    ritchie_bill Member
    Same issue here. Any news from Quicken?
  • Pa$$w0rd
    Pa$$w0rd Member ✭✭
    Another one to the list. I guess if they know it is broken...
  • DetroitRick
    DetroitRick Member ✭✭
    So, it looks like everybody is having this issue today. Here is my version:

    Worked yesterday, 1/1/23, without issues
    One Step Update will not complete today. Just runs and runs no error messages, never stops. I tried twice in between restarts, same result. In each attempt, I gave up after 35 minutes or so.

    Tried running a few individual account updates (single register vs. One Step), and consistently get error message:
    "CC501 Unable to update these accounts because on an error on Quicken Server."

    Based on what I see here, sounds like a Quicken issue.

    Quicken Premier (Windows)
    Version R45.21
  • Studpup
    Studpup Windows Beta Beta
    If you let it run about an hour, eventually it comes back with each bank cc-501. Another post has 115 "me too" responses. 

    I dont know if quicken knows about it yet, there's nothing at 10:12am  ET posted in https://community.quicken.com/categories/alerts
    I'm not a quicken employee, just trying to be a helpful pup!
  • Wonderbear
    Wonderbear Member
    SUre wish I had seen these posts before reverting to older data base which did not help at all. Why isn't quicken at least acknowledging this issue??
  • merlin1203
    merlin1203 Member
    following - same problem
  • Jack Redwine
    Jack Redwine Member ✭✭
    Same issue and agree with recent posts. The lack of responsiveness by support is unbelievable and frankly unacceptable. It is clearly a major issue for many Quicken users and appears no one is working to resolve.
  • wrens
    wrens Member ✭✭
    Same problem here. Update just spins and hangs up.
  • iatgohf
    iatgohf Member
    Same here, 4 accounts update and the other 9 just say "updating account" forever.
  • OKC
    OKC Member
    Same problem as everyone else.
  • Roger Roney
    Roger Roney Member ✭✭
    Is anybody else having problems using One step update today, all mine is doing is spinning and never finishes, I had to end task in task manager, I had this problem since Midnight, it worked fine yesterday. Just wondering anybody else is having issues
  • fmm
    fmm Member
    Same issue, just spinning. Tried several times, same result.
  • mcarter4653
    mcarter4653 Member
    Not working for me this morning.
  • JB
    JB Member ✭✭
    I'm having same problem but it seems to be only with "Express web connect" accounts. My Direct Connects still work. As an example my Citi Card is direct connect but my wife's citi card is EWC. It only hangs when I attempt to update her's or any other EWC connected account.
  • Ron Clevenger
    Ron Clevenger Member ✭✭
    Interesting that I get no error code - only "Update in Progress"
  • Affinity41
    Affinity41 Member ✭✭
    Yes - Exact Same issue. It just spins and spins without finishing.
  • JimVTJim
    JimVTJim Member ✭✭
    I'm thinking it is an internal issue at quicken not anything we can fix
  • Marie554
    Marie554 Member
    Me too! Any ideas as to what’s going on?
  • Charlie61
    Charlie61 Member ✭✭
    One step update isn't working this morning. It is hanging indefinitely on my Citibank credit card account and BJ's Warehouse credit card account.

    More important: for the last several months the time necessary for updating accounts via OSU has been increasing steadily. So has the individual account update failure rates. Quicken Management needs to look at how OSU is supported organizationally. Its getting worse not better and needs attention. Maybe more infrastructure, more/better staff for support of current code or entire rewrite of OSU, or better partner agreements for more reliable data access. I've been in SW for a long time, you need to change something.

    Thank you.
  • Wayne Daren
    Wayne Daren Member ✭✭
    Add me to the list. I noticed other discussions about this, so this is a major problem. The program has really declined in reliability this year.
  • James Chimera
    James Chimera Member ✭✭✭
    Same here. And for the past 3 weeks it has been extremely slow, taking around 5 minutes to download. Not a problem with my internet speed as I've checked it and it's fine.
This discussion has been closed.