1/2/23 - OSU Problems & CC-501 Errors (QWIN)

Snowman

Yes not working here either. Direct Connect works but the ECW connections are not completing. Tried Signing out of ID account and reopening but that did not work either.

BrittMayo

My accounts that use the old, reliable method of communication are working just fine. The ones that use the "new, more secure" method are all hanging. I don't like "more secure but less reliable" very much.

TSull8

Hi, this started happening to me this morning. Glad to see I am not the only one. Usually when I have Updates issues I wait a day or two and it resolves itself. Hopefully it won't be too long.

jbarton467

Same problem Started today

leishirsute

Direct Connect accounts appear to be working.  Express Web Connect accounts appear to be hanging. 

dfchatten

Thanks for posting. Outside of my link to Fidelity, all my accounts are timing out, including BOA.

Ralph Basile

Time for Quicken to give us an estimate on when it might be resolved...or at a minimum, fess up to their server problem.

g_peep

Similar error problem Anyone think its stranger that the process has no timeout? I would think a download with no activity of 15 minutes would flag a problem and gracefully fail. I would class that as a process bug not a feature.

JerryG

Same problem

cliffr1

Yes, mind just hangs and hangs. Was working OK until a couple of days ago. Current Quicken version and Windows 11. CPU usage changes all the time, and memory used barely changes, but it does a bit.

cmarshall52

Add me to the victims of this. Direct Connect accounts update successfully. Web Connect accounts (Chase, US Bank) and quote updates just hang.

cr.stagg

> @Wonderbear said:
> AMEX and Fidelity update. Everything else "waiting". Not sure why those work but tried individual account update one at a time. They all freeze. Why is Quicken not responding?

https://community.quicken.com/discussion/7926376/fyi-quicken-support-closed-on-1-1-2023-in-observance-of-new-years-day#latest

cliffr1

Nothing here: https://community.quicken.com/discussion/7925832/new-12-19-22-quicken-performance-issue#latest -- since 12/27/22

mumana

Same here. Home, Business & Rental Property

Linda

Me too. Worked yesterday and not today!!!

artsgirl

Another voice to the utterly useless pile here. I'm sure Quicken will say that because today is the observed holiday for New Year's they're out of the office. You'd think that a company dealing with people's financial information would have 24/7 critical support, but of course they don't. Not a single acknowledgement on this thread from Quicken yet.

Not that it matters, but I'm on the newest version of Quicken, Windows 10 with all updates, have done pretty much everything that others here have mentioned - Super Validate, restart computer, etc, etc, etc. Just hangs for an hour at a time whether I update one account or all of them. Never completes, no error message. I eventually have to force quit.

artsgirl

Same issue. Mine never completes no matter how long I let it run. Same behavior if I try one account at a time, or all accounts via One Step Update. Quicken is basically a useless brick right now.

Texas Ed

Not updating most accounts this morning.

[email protected]

Same issue. I think I am done with Quicken after 25+ years. They removed the BOA bill pay feature (I don't care if it was BOA or Quicken, the feature is gone) and now they repeatedly have service issues. Horrible service, no response from support.

Fishnfun

Same issue - Direct Connects still work, but none of the Web Express

johnnweiss

Error When Using Online Services: CC-501, CC-898, or "It's not your fault"

Destry1234

Same issue. I tried every account individually. The only accounts that still works is the one that requires a password so I assume this is due to Express Web Connect.

jtkqboston

> @g_peep said:
> Similar error problem Anyone think its stranger that the process has no timeout? I would think a download with no activity of 15 minutes would flag a problem and gracefully fail. I would class that as a process bug not a feature.

Mine eventually did complete and report errors. I don't know how long that took, I let it run while I took down Christmas decorations outside and inside the house.

PAUser

Add this user to the growing list of people that cannot use OSU and Quicken simply freezes instead.

Studpup

It looks like there's now an alert, https://community.quicken.com/discussion/7926584/new-1-2-22-various-banks-cc-501-error-101-slowness-in-account-updates

I'm going to follow it for updates so I'll get an email when its resolved.

MCO Mitch

I should have checked here before wasting 2 hours trying to fix my data file. There are at least 3 issues going on with Quicken right now. It is imploding. Time for a more reliable option.

Roland Rouxel

Same for me

SomebodyInGNV

Attempts to update 4 different EWC+ accounts (2 Chase, 2 BofA) fail repeatedly. The only way to get past it is to close Quicken with Task Manager. I don't get an error message because it never completes update.

senequier

Same issue here with Ally, BofA, Chase. Intuit is a disgrace! they don't even test if their system work at a change of a year! Never responded after I spent 2 hours on the phone with a tech in December for similar issues. They need to be dumped! Any alternatives?

elfringw

one step not working