One Step Update slow or freezes

ZChefDan

Quicken has been very slow to complete a One Step Update and I have to terminate the process through Windows Task Manager. I understand that this can cause data corruption but it's the only option available when Quicken freezes. I did read the comment at https://community.quicken.com/discussion/comment/20327182#Comment_20327182 and this comment has two purposes:

1. To offer a suggestion to the development team to include a reasonable timeout or shorten whatever timeout currently exists so that users don't have to wait a ridiculous amount of time and eventually terminate the process and potentially causing data loss. This is clearly a problem with many users as evidenced by the many comments on the Internet, and the issue should be addressed by the Quicken development team.

2. One related issue which wasn't directly addressed in comment 20327182 is that OSU often freezes after updating all accounts in the Financial Institutions section and is processing Quotes and Investment Information in the Online Services section. I do not store my information in the Cloud so this process should only be updating quotes. Again, a reasonable timeout is needed so users aren't forced to terminate the process. Why does it take so long to update a few stock quotes? If the server is down where Quicken gets its information, a reasonable timeout should gracefully stop the update.

Thanks!

GermanBlueRam

I have noticed the same thing.  I also do not store any information in the cloud.  It just hangs at the last step.  I spent a lot of time this past week painstakingly setting up a new file for 2023 because of data problems in my existing file, and I suspect that the many Windows Task Manager terminations I have had to do in recent months were the culprit.  

ZChefDan said:

2. One related issue which wasn't directly addressed in comment 20327182 is that OSU often freezes after updating all accounts in the Financial Institutions section and is processing Quotes and Investment Information in the Online Services section. I do not store my information in the Cloud so this process should only be updating quotes. Again, a reasonable timeout is needed so users aren't forced to terminate the process. 

GermanBlueRam

For now, related to point 2, I am going to try unclicking this box and then just updating quotes with the update button at the right of the screen.   

GermanBlueRam

So unclicking the box didn't make  difference.   It still hangs at the same point.  

ZChefDan

Thanks for the suggestion GermanBlueRam. The workaround was worth a try but Quicken should fix this issue even if it worked. I let my update run while I was at work and came home 10 hours later and it was still running. Where is the timeout? Seems like it doesn't even have one. It would be nice if a Quicken employee would respond to this thread. Software should never hang indefinitely and force a customer to use Task Manager to kill the process.

Thanks!

gbronc

I'm having the same issue on multiple different days and even Task Manager End Task isn't always working or takes 5 minutes. This needs to be addressed. I've seen it hang for many hours.

ZChefDan

This is still an issue for me. My accounts have been updating ok, but Quicken still sometimes freezes at the last step "Quotes and investment information". Quicken is using between 3 and 5 percent of my CPU so it isn't frozen in the background even though it takes forever to finish, and sometimes hangs for the entire day when I am at work.

Can a Quicken employee please respond to this thread with a resolution or at least confirmation that this is a known issue that is being addressed?

GermanBlueRam

ZChefDan, I had good luck today after the latest program update.  It took about 2 minutes for 15 accounts (about half of them EWC) and numerous securities.   It didn't hang up at all.  Hoping this is now fixed going forward.   

Sunyata

I discovered the same problem with hanging/freezing when attempting one-step update. I have Windows 10 and the most recent version of Quicken. Although I have subscribed for two years or so, I did not really begin using the program and loading my account information until yesterday. When initially adding the institutions, the program obtains current data, and this was not a problem. Only after opening opening the program and choosing to update has this occurred. I noticed some difficulty with saving to the cloud, I think, but do not have anything specific to report. But as of this date, we still have a big problem.

djr

For me, One Step Update is stuck in waiting for several minutes. If I click on the One Step Update Progress Window, the whole screen where Quicken is running goes black. My other screens and programs are still displaying normally. If I click on the Quicken icon on the task bar it shows Quicken Windows is not responding. I can get a prompt for Close Program or Wait for the program to respond.
Have let it run until it ends on its own multiple times. Have the most recent version of Quicken for Windows Version R47.15, Build 27.1.47.15, and Windows 11 22H2 is fully updated as well. Just left it alone to finish on its own. Once it does finally close, it states, zero new transactions. When I look at those same accounts online there are new transactions showing that Quicken did not find.