Quicken keeps freezing and requires program force close - Why prior Discussion Closed?

Why did Quicken close the following discussion? Problem was not resolved and it is the same problem I am having. Others??

And I have talked to support 3x with latest call telling me it is a known problem and try again Friday???

https://community.quicken.com/discussion/7922942/quicken-keeps-freezing-and-requires-program-force-close-edit

@Quicken Anja
@bailsmb