Deactivate and Reactivate Express Web Connect Required

nc00ks0n

I've noticed that all of my accounts which use express web connect have to be deacitvated and reactivated whenever I restore a file on a computer which is different than the one I use on a daily basis.
To clarify, I normally use a desktop for day-to-day quicken use. Occasionally I restore a backup of a data file on a laptop and load quicken on it to run through some what-if scenarios. The next time on the desktop, and all subsequent times, the account using web express connect fails to download transactions until all of them are deactivated and reactivated.

Is this behavior expected?
Is there a way to prevent this?

Quicken Jared

nc00ks0n said:

I've noticed that all of my accounts which use express web connect have to be deacitvated and reactivated whenever I restore a file on a computer which is different than the one I use on a daily basis.
To clarify, I normally use a desktop for day-to-day quicken use. Occasionally I restore a backup of a data file on a laptop and load quicken on it to run through some what-if scenarios. The next time on the desktop, and all subsequent times, the account using web express connect fails to download transactions until all of them are deactivated and reactivated.

Is this behavior expected?
Is there a way to prevent this?

Hello @nc00ks0n,     

We are sorry about this problem with Web Connect accounts and constantly needing to deactivate and reactivate online banking services. Thank you for speaking with us about this here on the Quicken Community.

First, in order to provide further assistance, I will need a little bit more information about the problem. First, do you know how many data files you have accrued? Also, is this occurring with a particular financial institution's services?

I look forward to your answers. 

Thank you,

Quicken Jared 

Tom Young

@nc00ks0n

I assume what you're encountering is CC-800 errors for all Accounts using EWC/EWC+?  I seem to have experienced similar behavior. 

I'm guessing that the problem is "sync", one of the worst ways of dealing with financial data and the source of lots of problems with Quicken.  Another SuperUser who has studied Quicken's working, (to the extent that anything about Quicken's actual behavior can be discerned), has suggested NOT using Quicken's "Restore" feature but, instead, using File Explorer when you want to open a backup.  Specifically:

First make a copy of the Quicken data file just in case.
Next make a copy of the backup data file and rename it to the same as the Quicken data file you are replacing including changing the type from .QDF-backup to .QDF.
Now replace your original data file with this new one.

If you're using the backup for "what-if" analysis and not to restore your actual data file, I'd suggest using a different name for the file in the second step above.

nc00ks0n

@quicken jarrod,
I make a backup daily using CTL-B keystroke. When running the what-if scenario, the current backup file is copied to the laptop's local drive. I double click on it using windows explorer to launch quicken's restore data file operation.

I do notice after restoring the data file when quicken opens it, it also does some sort of restore operation to quicken's mobile/web/cloud even though I have disabled that feature. Some times before doing that update, it asks for my quicken network (not data file) password.

I suspect this latter step (quietly updating mobile/web/cloud) does something to disrupt my daily downloads on the desktop. Lately I've been disabling my internet connection when starting the quicken on the laptop and that seems to prevent the disruption of downloads on the desktop so I am fairly certain there is a connection between the two,

The downloads stop on all of the accounts using EWC, which comes to a total of 9 accounts spread over four financial institutions: etrade, US Bank, Cap One and UMB . As you can see, restoring downloads results in a significant amount of monkey work!

@tom young,
There are no error codes. All appears fine but no transactions are downloaded.
I will give your alternative to working with a back up file a try. Seems a little risky since we may never know when more than one file may constitute a proper backup but worth a try anyway. thanks for taking the time to respond.

Mike O'Brien

I have a somewhat similar issue in that if I attempt an account reset (Settings gear box/Edit account details/Online Services/Reset Account), the account is deactivated and must be re-established for online services even if I cancel that operation. I'm wondering if that is a coding mistake and needs to be fixed by Quicken. I also have a second question that bothers me from a security standpoint: If I do reset the account, there is a password shown that I never established. Does Quicken use such a password as part of the "aggregation provider" system used to store all my passwords for Express Web Connect accounts? I am hoping that is the case because seeing a password I never established makes me concerned I might have been  hacked. Any thoughts on these two issues? nc00ks0n's deactivation - reactivation problem seems related to my problem with account reset causing an immediare deactivation. Thanks. Mike O'Brien

Snorkle

Had the same problem last week. I was using a back up for what-if analysis and then had to deactivate and reactivate all my EWC(+) accounts when I reloaded my primary data file. In retrospect I wonder whether using the "sign in as different user" in Preferences->Quicken ID to logout and login again would have solved the problem. In any case I am now gun shy about using back up files temporarily and will perhaps try what @Tom Young suggests.