RESOLVED 2/1/23 Tax Rate not appearing for Quicken Canada invoices

Quicken Janean
Quicken Janean Administrator, Moderator admin

Users with Quicken Canada are running into issues where their Tax rate is not appearing when creating a new invoice. This feature is working for Quicken for Windows US.

We are working on a resolution for this issue, however, there is no ETA at this time for a resolution. 

If you wish to contribute to this investigation, we ask that you please navigate to Help > Report a problem and submit your log files and if possible a screenshot   of the newly created Invoices missing the Tax rate, the "Sale tax code list" showing the tax rates, and the Invoice form when it is completed. Before submitting, please add "Attn: CTP-5452" to the title/subject line.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right.

(Ticket #9946811/CTP 5452)

Thank you! 

-Quicken Janean

Comments

  • Quicken Janean
    Quicken Janean Administrator, Moderator admin
    ONGOING 1/13/23 

    While the status of this issue remains ongoing, our teams continue to work on resolving it, though we do not have an ETA available at this time. We apologize for the inconvenience.

    Thank you!

    -Quicken Janean
  • Quicken Anja
    Quicken Anja Moderator mod
    RESOLVED 2/1/23

    This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing this.

    Thank you!
    -Quicken Anja