After a One-Step Update, I get a "Shares Reported" don't match Shares in Quicken Pop-Up

mjmagruder59

:/
Using One-Step Update to Download Transactions (from Schwab) and accepting whatever transaction were new or matched, I get a Pop-Up "report" that says that the Shares reported does not match the Shares in Quicken along with the difference. The Shares reported in Quicken matches the account updated.

mshiggins

What version are you currently running?

mjmagruder59

The latest Subscription Version of Quicken Deluxe, Window 10.

mjmagruder59

Anyone still looking at this?

Rocket J Squirrel

This was a bug in R45 releases of QWin. It was fixed in R46, so perhaps you're not fully updated. What does Help > About Quicken say your release is?

mjmagruder59

I update my software every time it shows that an update in available. I don't see how it can be out of date.

Rocket J Squirrel

You didn't answer my question. Go to Help > About Quicken and tell me the version number which starts with "R".

mjmagruder59

It shows R46.12

Rocket J Squirrel

Hmm. There was a bug in R45 which erroneously displayed a share mismatch, but that was fixed in R46. It's possible you really do have a share mismatch; all I can suggest is that you double-check it.

mjmagruder59

Per Samuel (Phone Support) Jan 06, 2023, 1700

He tried several things then said it was a "known issue".

Case Number
9947367

I was already writing this up on here, so I was just hoping that someone would have an answer by now.

jr_ece

mjmagruder59 said:

I update my software every time it shows that an update in available. I don't see how it can be out of date.

I used to do this until it I figured out that data corruption issues and loss of data was a result of updating to new versions before bugs were worked out. I now prevent Quicken from installing updates, and then I visit this community to determine the safest version to install when I have a need to update. For example, I'm running R42.21 and have no issues with my financial configuration. Mileage may vary for others with this version. Bugs will tend to surface differently for all of us depending on how we use Quicken, what accounts we have linked, number of transactions, and Qdata file size.

mjmagruder59

I've been doing the updates when they show up.
I think the problem has stopped, but it MAY have been because I deactivated all the Schwab accounts and the set them up again all at once. I hope that was what fixed it.