Ongoing problems With Downloading from Chase.com and Terrible Quicken Customer Servcie

AdamD7139!

Back in September 2022, Quicken notified me that Chase.com was discontinuing use of “direct connect” and moving towards a different approach for Chase to validate customer accounts via Quicken. Since that time, I have not been able to download by Chase.com credit card accounts automatically into my Quicken registry. On Oct 18, I contacted Quicken support about this and attempted to resolve this situation to no avail (Quicken Reference #9783602). Unbeknownst to the Quicken customer service agent who I spoke with, the Quicken.com website itself listed this problem under Alerts and still does as an “ongoing issue.” Once I saw that this was a known issue to Quicken, I signed up to get updates on the resolution of this problem and have waited for Quicken to solve it. Since late October I have received the exact same weekly update from Quicken purportedly written by a different Quicken employee each time. I suspect this is nothing more than an autogenerated email. As a Quicken customer it is positively infuriating to get the same message each week that concludes: “ONGOING 12/31/22 A solution continues to be worked on by our teams. We do not have an ETA at this time and apologize for the inconvenience. Thank you!” Thank you? Really? That’s it?

AdamD7139!

I would like to contact the Quicken executive team to bring to their attention some significant customer service and technical support issues, but there doesn't seem to be any way to email a real person at Quicken. Does anyone know how to contact a live person on the Quicken Exec Team, particularly the VP of Customer Service Pehr Lawson? Thank you.

Quicken Anja

Hello @AdamD7139!,

I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Thank you!