download from Chase

I tried to redo the download connection, but I keep getting a C-501 error. I called the chase and they said everything looked good on their end. I called quicken they had me send the log file on Friday but nothing is resolved. The person said I should try and disable trend micro, I did that with hesitation and still nothing. Its been since August now. Is this going to be fixed?


  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @kshalabi

    Thank you for reaching out to the Quicken Community with this issue. 

    We do currently have an ongoing active alert regarding users receiving a CC-501 error message with certain Financial Institutions, Chase being one of them. You may follow this link to access that alert where you may bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur. 

    I apologize for the inconvenience caused in the meantime. 
    -Quicken Jasmine
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