RBC Wealth Management (US) not connecting/updating

Haven't had a problem updating accounts for as long as I can recall. Now for the last few days (since Saturday morning) I get an error (OL-293-A) -- Quicken receiving unexpected information. When I sign in using same credentials on browser, everything is fine.

Is there an outage with them or ?? I don't see anything recently on the board.


  • wnjr
    wnjr Member
    I'm in the same boat and time frame. Also they just sent me 300 emails for email verification!! So they have multiple issues....
  • Quicken Jared
    Quicken Jared Moderator mod
    Hello @BillMonteSereno and @wjnr,   

    We are sorry to hear about this problem with online banking services. Thank you for letting us know about this here on the Quicken Community.

    First, save a backup by navigating to File > Copy or Backup File... in the upper menu at the top of the screen, then take a look at the Support Article provided here, if you haven't already. Do the steps provided here seem to resolve the issue?

    I look forward to your responses.

    Thank you,

    Quicken Jared 
  • minnguy2019
    minnguy2019 Member
    I called RBC support and they are aware of the issue and are working to resolve it. They said maybe tomorrow.