Unable to Reauthorize Chase

ktjones
ktjones Member ✭✭
in Download, Add/Update Accounts (Windows)
I tried to reauthorize my Chase Visa account and Quicken returned an error "We couldn't get information about Chase. The account will be set up as a manual account." I understand that the method of getting data has changed, but I don't get presented with a web page. Please help.

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @ktjones, 

    Thank you for reaching out to the Quicken Community with this issue. 

    Due to the nature of this issue and the recent migration of Chase Bank, we recommend contacting Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed. 

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that we could not be of more assistance. 
    -Quicken Jasmine
  • tjbraun54
    tjbraun54 Member ✭✭
    I have been on the phone with Quicken support for 5 hours today, still no response, not working.

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