How can I eliminate a flag for an unreconciled trans in Chase credit card acct?

There is a flag on my Chase cc account saying a transaction needs to be reconciled, but no transactions are actually listed. The Quicken account is truly reconciled with Chase and Closed due to fraudulent activity. I have set up a replacement cc account in Quicken and need to close the old account first before I am able to set up downloads to the replacement account. Unfortunately, I cannot close the old account because it thinks I have an unreconciled transaction which puts me in a never-ending loop because there is no trans to reconcile. I've talked to Quicken CS but they were unable to help and bumped the issue up the ladder. I haven't heard anything back yet. Maybe I create an archive of the entire file and reconnect all banking connections to that file? This file has 20+ years of data with many accounts. Any thoughts?


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Teresa Kottcamp,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review and follow the troubleshooting instructions found in this support article.

    I hope this helps!
    -Quicken Anja
  • Teresa Kottcamp
    Teresa Kottcamp Member ✭✭
    Unfortunately, this didn't work for me. I updated the preferences as instructed but the Online Center still shows a specific transaction that had already been reconciled in my transaction register months before.
  • I am having the similar issue with an active Chase credit card account which has one transaction from Jan 16th that was already in my register and seems to have never tied to the transaction in the register. The account is reconciled with the online balance from Chase, but I have no successful way of being able to either delete the transaction from the Online Center window nor am I able to deactivate the online connection due to this unresolved transaction.
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