I have seen the discussions re this CC-502 error and Citibank going back over a year!! Seriously, it's time to fix it! I have taxes to do that require downloads of checking account activity from CitiBank and I don't see a way to do this. It's the ONLY reason I use Quicken at all. Is your product now obsolete? I have Quicken Deluxe, and I believe it's the 2018 version. If you're not able to fix this, what is the workaround so I can financially function?
Ric LuBell
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