Getting cc-800 on citibank

since this past weekend getting cc-800 on citibank update. Anyone else getting this? I was on the phone several hours with support. They opened a case.

So many bugs these last few months


  • binary512
    binary512 Member ✭✭
    Also getting CC-800 since recent update last week. Ally Bank though. Quicken support has not been able to fix (yet).
  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
    Hello @binary512 and @Dominic,   

    We are sorry to hear about these issues with the CC-800 error message. Thank you for letting us know about this here on the Quicken Community.

    First, save a backup by navigating to File > Copy or Backup File... in the upper menu at the top of the screen, then take a look at the instructions provided in this Support Article, in order. Does following those steps, in order, seem to resolve the issue?

    I look forward to hearing about your results.

    Thank you,

    Quicken Jared 
  • binary512
    binary512 Member ✭✭
    Just spent two hours with Quicken support. Finally fixed after Deactivating the Ally accounts, Deleting the Bank Name and Account Number, doing a Super Validation on the file, Logging Off (for at least 3 minutes before Logging on again), Logging On, Reactivating the Ally accounts.
    Running an Update after this fixed it.
  • binary512
    binary512 Member ✭✭
    After a week of working, the problem has returned.
  • Etupes25
    Etupes25 Member ✭✭
    I am receiving the same error with Citibank. I have deactivated and re-activated the account successfully, but the error remains.
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