Unable to connect to Valley National-Online banking

I been unable to connect to the above Bank for over a week. When I try to connect with Quicken, I receive the error code cc.50Talk to several Quicken support and they tell me they will resolve it in a few hours, but it has been a week now.
I have Quicken for Windows Version R46.9 running on a Win10 machine.
Interesting enough I have another Quicken install in a Winn11 computer and I am able to connect to the bank without a problem. I mentioned this to support and disregard the issue as not important?
Can anybody help?
Thanks Bob Fernand

Answers

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @bobfernand,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  


    I look forward to your response. 

    -Quicken Jasmine