Bank of America Account Not Downloading

Transactions for my Bank of America checking and savings accounts are not downloading. However, transactions for my Bank of America VISA card are downloading. I am using Quicken for Mac.

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @NeilUngerleider,

    Thank you for reaching out to the Quicken Community. 

    Due to the nature of this issue and the recent migration of Bank of America, we recommend contacting Quicken Support directly for further assistance as they can walk you through troubleshooting steps and utilize functions such as screen share. 

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that we could not be of more assistance. 
    -Quicken Jasmine
  • I am having the same problem.
  • bigtkirk
    bigtkirk Member
    Same problem here downloading Bank of America bank account information as of this morning. Using Quicken for Windows.
  • Mine has resolved itself, so check your Quicken
  • Alex107
    Alex107 Member ✭✭
    This happen right after each Quicken version upgrade. Online settings for Bank of America are getting reset and re-authorization needed. This issue is not new and should be addressed by Quicken support.
  • sfjb1
    sfjb1 Member ✭✭
    I get some transactions downloaded, but it often skips some. If I do a manual download from the B of A site, I get duplicates with Quicken does not recognize and 'match' so I have to edit the download. Ugh.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

    While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience! Thank you.
    -Quicken Jasmine
  • jefflock
    jefflock Member ✭✭✭
    I am having the same issue. It appears to be all Bank of America Accounts.
  • jefflock
    jefflock Member ✭✭✭
    Upon further investigation, it appears that Bank of America needs to be "Reauthorized" to communicate with Quicken. The way to do this, in Quicken go to > Tools > Account List. Then on the Bank of America Account click the "Edit" button.  Select the "Online Services" tab, then click the "Reset Account" button. This will take you though the Bank of America Re-authorization procedure for 3rd parties. This worked for me. 
  • Quicken Janean
    Quicken Janean Administrator, Moderator admin
    Hi All, I am sorry for the trouble caused. Can you let me know if any of you are receiving any type of error message? Thank you. 

    -Quicken Janean