Rocket mortgage not downloading

shelquis Member ✭✭✭
My Rocket Mortgage account stopped downloading. OSU indicated a CC_503 error. I let that go for several months, assuming it would fix itself. I finally decided to Deactivate/Reactivate the account. When I Deactivated, it did not offer to re-setup the way it usually does. In fact, the On-Line Services tab disappeared. I added Quicken Loans to set up a new on-line connection. It asked for my Last Four, and then sent me an OTP for verification. After returning the OTP, I immediately received another. After returning the second OTP, it sent me a third. After 4 or 5 of these loops, I finally got a CC-929 error from Quicken. I followed the steps recommended to clear a CC-929 but experienced the exact same behavior when again trying to add a new Quicken Loan account. Would appreciate your help solving my problem. Thank you.


  • Richard Bryant
    Richard Bryant Member ✭✭
    Having this same issue since Quicken Loans just implemented 2 factor authentication
  • UKR
    UKR SuperUser ✭✭✭✭✭

    Just my 2cents' worth …
    I would not bother attempting to activate any loan or mortgage accounts for downloading. I would just simply set them up as "offline" (manual) loan accounts with a Scheduled Reminder to record the monthly payment from your checking account. 
    (Not discussing LOC or HELOC accounts here. They should be set up like credit card accounts)

    At least in Quicken for Windows, an online-connected loan or mortgage account does NOT have a transaction register. All data shown in the account come from whatever information the bank downloads to you ... if this process works at all.

    As a result of being connected, the scheduled payment transaction reminder cannot transfer the amount of principal paid into the (non existent) account register and must use a category, usually something like Loan:Principal, instead. The category seems to vary with the Loan Type you selected when creating the loan account in Quicken.

    Effective with Quicken Windows 2018+
    you can deactivate an online-connected loan account and regain full control over your transaction register.  However, you should still review the Scheduled Reminder (or Memorized Payee List entry) associated with the monthly loan payments to ensure they now transfer Principal to the loan account register and not to a Category.

    If you're a Q Mac user, you should be able to do something similar about setting up and maintaining an offline mortgage account together with a correctly calculated Scheduled Transaction Reminder for the monthly payments from your checking account.

  • DSchorow
    DSchorow Member ✭✭
    I have the same problem with trying to connect to Rocket Mortgage. I previously got the repeated passcodes getting sent to me and re-entering them into Quicken. Then there was a recent update to Quicken 6.11.3 (MacOS). Now I just get a single passcode, but after entering it, the authentication fails with a claim of invalid credentials. Tried it several times, with cut&paste from 1Password with credentials that work just fine when logging into Rocket Mortgage via the web.
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