Sam's Club MC Not Updating

PapaBrianR

:( This issue has been happening for several months now. My Sam's Club MC (thru Synchrony Bank) won't update. It says it has a new connection method but it tries to go thru Synchrony Bank which won't recogize the id and password. When I download the transactions directly from the Sam's Club MC account and import, they link up. But onestep update won't download new transactions.

Quicken Jasmine

Hello @PapaBrianR, 

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

Before I can further assist you, I require some more information. Which connection method are you currently using with Synchrony Bank? You can see the connection method by navigating to Tools > Account List. Are you receiving any error codes or messages when attempting to download transactions? What exactly occurs when you update your accounts?

I look forward to your response. 

PapaBrianR

Jasmine, I am using Web Connect. It says that "Your Financial Institution supports an improved connection method. Click here to find out more and get set up." When I do that, it takes me to a Synchrony Bank and when I enter the id and password for the Sam's Club MC (thru Synchrony" , it doesn't find that account. It doesn't give me an error code. When I go to the Sam's Club Credit card website and download the transactions to a Quicken export file and then import them into Quicken, I get the transactions. The Onestep update was working a couple of months ago and then stopped.

PapaBrianR

Jasmine, I do get an error code cc-503 and says Synchrony can't find my account after typing in my id and password.

Quicken Jasmine

Hello @PapaBrianR,

Thank you for providing more information. 

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

I have located a Support Article that discusses some troubleshooting steps to take when presented with a CC-503 error message. You may follow this link to access that FAQ. It is recommended to save a backup before proceeding with troubleshooting steps. 


I hope this helps!

slbailey3

I am having the same issues with downloading Sams Club MC. The website is not a synchrony site, but Quicken does not give users the option to enter the correct website (https://samsclub.syf.com/accounts/login)

czechbook girl

I have the same problem. I just contacted Synchrony technical support, and their only instruction to me was to log in to Synchrony Bank and EXPORT the transactions, then import them into Quicken. Kind of defeats the purpose, right? If I have to log on to their website, I might as well just manually enter the transactions into Quicken. I would love to know if there is any fix in the works so that we can add Synchrony Bank to the One Step Update?

[email protected]

Use "Sam's Club Personal Credit" as the financial institution. (That connects thru samsclub.syf.com)

PapaBrianR

When I try to add New Account and choose the Sam's Club Personal Credit (then add id and password), it founds the account but under action, it lists "Don't add to Quicken". This is after I had to deactivate the online access because it keeps trying to go to the Synchrony Bank website and not the Sam's Club Personal Credit. This access USED to work several months ago. This is a problem QUICKEN needs to work on with Synchrony Bank. Otherwise, I have to go to my online Sam's Club Personal Credit website and download the transactions and then import them (like Czechbook girl mentioned above). THIS IS A PROBLEM, QUICKEN!!!!!

[email protected]

@PapaBrianR First and foremost, this forum is not "Quicken". Yelling at them here will get you nowhere. We are all just users like yourself.

You need to change the Financial Institution connection of your existing account to Sam's Club Personal Credit, not create a new account. If you are unsure of how to do that, I suggest you contact Quicken support. Here's a link on how to contact them.

https://www.quicken.com/support#contact-support

PapaBrianR

[email protected], thanks for your comments. I realize that this is not "Quicken". However, there are moderators for these discussions that I believe have an affiliation with Quicken which is why I included my comments.