In case of transaction download problems
Please provide more
What edition level
(Starter Edition, Deluxe, etc.), version and release of Quicken (R xx.xx) are
you using? Click Help / About Quicken (Mac: Quicken / About Quicken) to
determine year/version and release. You
must be on the latest release (patch) level for your supported Quicken
Subscription version. If you're missing patches, update your software
US, Canadian or other international version of Quicken?
Is your subscription still active? Or is it expired?
What version of Windows or Mac OS are you using?
What error codes, error messages, symptoms do you get?
What bank(s) are you having issues with?
What account types (checking, savings, etc.) are you having issues
Does this problem occur when you run One Step Update (Mac: update all accounts)
from your desktop/laptop or when you initiate a download using the Quicken
Mobile App or Quicken on the Web?
What have you tried so far to resolve the issue?