Amazon Store Card Website Login Issues - Quicken Needs to update their information!

QknUser8472

I am unable to find a clear answer to this but I am unable to relink my Amazon Store Card account (goes through Synchrony Bank). Best I can tell, I can't do this because Quicken has failed to update their account info for this credit card and it still points to synchronybank.com even though the Amazon Store card page has moved to amazon.syf.com.

I get a CC-503 error with a message saying the account was not found due to this. I know Quicken support is on this forum - could you please get this info back to the team that can update this website link/account so we can actually get automatic updates again?

QknUser8472

OK, apparently I can workaround the issue by logging into my lowes account (lowes.syf.com) - this also found my amazon account and added it to the site - still, if I didn't have the Lowes account and/or a need to reset the password, I wouldn't have known this. The site link still needs to be updated by Quicken to reflect the correct login site.

Dane Cantwell

I got to say that entire online bill payment system with quicken is a hot mess. I have spent more time getting a half dozen accounts to work properly (once in a while) that I could have written a thousand checks by hand. It's an absolute joke. Quicken MUST do better.

runtarooti

Me too. Cannot Direct Connect to the AMAZON Synchrony Store card. Error 503. Need to correct the login site amazon.syf.com. Work around is too log in directly and download the .QFX file, but not acceptable in the long run. PLEASE FIX!!!

olgapayne

Same issue. Amazon is not linking

Quicken Jasmine

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.