Loan payments are not being automatically split after 1/6/23 update.
johnnstacey
Member ✭✭
I did a quicken program update and now when I enter the saved split transaction for my loan the line for interest is 0 and principal is the full payment. It should show two splits for interest and one split for principal. When I go to the loan reminder edit it shows the correct entries but when it is actually entered into the registers it puts the entire payment into the loan account and does not breakout the interest, etc.
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I am experiencing the same problem.0
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I'm having the same problem when I click "Enter Loan Payment" for a loan. The payment information is all correct when I click "Edit Payment Details" but not after I click the button. It worked correctly prior to the latest update.0
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To each of you ... what BUILD of Q are you running? Do HELP, About Quicken for this info.
Q user since DOS version 5
Now running Quicken Windows Subscription, Home & Business
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
Just noticed the same thing on both of my auto loans. Actually there is a zero amount transferred to the loan account and zero amount for the loan interest. The amount of the loan payment is listed as uncategorized.0
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Now I see the same thing has happened to my mortgage payments. They fixed the problem with Fidelity transactions not downloading and replaced it with this new problem. What's going on with them?0
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having the same problem .... memorized/scheduled transaction shows proper categories for interest and principle in loan payment but when entering to register the principle and interest categories are shown as 0. Checking for Quicken update and it says I have latest Windows 11 Home. Version R46.12 Build 27.1.46.121
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Hello All,
Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.
We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.
While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.
We apologize for any inconvenience! Thank you.-Quicken Jasmine0 -
Same here.0
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I have used the Report a problem as requested.0
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I reported mine today as well.0
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I'm having the same problem. I reached Q support in a phone call a few minutes ago (Alan) and his notes were that this feature of having the amount of principle and interest, escrow posted to the register when you enter a scheduled transaction consistent with the amounts appearing in the scheduled transaction before posting, is no longer available unless the loan is with a connected institution. If loan is not with a connected institution, you must track the amortization of the loan with each payment and enter the appropriate amount for each category for each payment over time manually into the register. Major step backward in convenience for us who don't have a connected institution for the loan being tracked in Q. I can only imagine this change was profit motivated so that Q could have some leverage over connected institutions.... As a 25 year loyal user of Q this make me very disappointed. I have an escalated call scheduled on January 24th with someone higher up above Alan. Not sure what good it will do but I will keep the community posted.1
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Surely this can not be correct. Not every loan is even through an institution. Quick moderators - can you please comment on this?1
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Hi All, This issue has been reported. We will try to update you when we have more information. I am very sorry for the trouble caused and thank you for your patience.
(CTP- 5593)
Thank you.
-Quicken Janean1 -
I am having the same issue too.0
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The support person (Alan) you spoke to was incorrect. I’ll flag this for a moderator and ask for the correct info to be passed along to support.danwilcox said:I'm having the same problem. I reached Q support in a phone call a few minutes ago (Alan) and his notes were that this feature of having the amount of principle and interest, escrow posted to the register when you enter a scheduled transaction consistent with the amounts appearing in the scheduled transaction before posting, is no longer available unless the loan is with a connected institution. If loan is not with a connected institution, you must track the amortization of the loan with each payment and enter the appropriate amount for each category for each payment over time manually into the register. Major step backward in convenience for us who don't have a connected institution for the loan being tracked in Q. I can only imagine this change was profit motivated so that Q could have some leverage over connected institutions.... As a 25 year loyal user of Q this make me very disappointed. I have an escalated call scheduled on January 24th with someone higher up above Alan. Not sure what good it will do but I will keep the community posted.Quicken user since Q1999. Currently using QW2017.
Questions? Check out the Quicken Windows FAQ list2 -
Having the same issue as others have stated.0
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> @danwilcox said:
> I'm having the same problem. I reached Q support in a phone call a few minutes ago (Alan) and his notes were that this feature of having the amount of principle and interest, escrow posted to the register when you enter a scheduled transaction consistent with the amounts appearing in the scheduled transaction before posting, is no longer available unless the loan is with a connected institution.
This is incorrect. I have a loan with a connected institution and have the same problem with it.2 -
Having the same problem. Evening of 1/17, I spent over an hour on phone with support in Guatemala troubleshooting. They had never heard of the issue. Final suggestion was to restore a back up. I restored back ups all the way back to January 2022 and all presented the same problem. Would be nice if support is made aware that its known issue and I hadn't wasted my time. Would be even nicer if this were fixed asap.2
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Discussion about the splits lost after 10 split lines issue:
Alert for the splits lost after 10 split lines issue:
Current workaround for this issue is to revert to a 44.xx version. See this post for details on reverting to a prior Quicken program version.
https://community.quicken.com/discussion/7928128/reverting-to-older-version#latest
Note you can use your current Quicken data file with the older program version.
44.xx versions did have some issues with EWC/EWC+ transaction downloading.
The issue with loan reminders missing their splits is a different issue. There is currently no alert, but the post from a moderator indicates the issue has been logged and passed along to product development:
https://community.quicken.com/discussion/comment/20331600/#Comment_20331600
The workaround: The loan payment split problem only occurs for Reminders Entered manually:
Auto-Enter loan payment reminders don't exhibit the problem.
Discussions for the loan reminder issue:
https://community.quicken.com/discussion/7927765/quicken-loan-payment-entry-problem#latest
Quicken user since Q1999. Currently using QW2017.
Questions? Check out the Quicken Windows FAQ list1 -
Same issue. Also, not sure why the alert says “10 lines” as most splits are 3 to 4 lines. And issue is with only a few lines. Hopefully this gets fixed ASAP.1
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I am having the same issue.1
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Having same issue0
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I have updated to R47.7 on a second machine and I can confirm this issue still persists. For now I will not be updating my mail laptop until this issue is resolved. With both mortgage and car payments due in the coming days, I would prefer the splits have values other than 0 as they did in prior versions.0
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Same issue
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Same for me with Mortgage payments. Mine have principal, interest, tax escrow and insurance escrow splits for a total of four split items. It's posting the payment to the register with $0.00 for each split items and the total payment as an uncategorized items on the 5th split line. Quicken Home, Business & Rental, Subscription Edition.0
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It appears that changing to auto-entry fixed this issue for me.1
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Same issue. Was given instructions to validate & repair file then compress it. After doing so, I returned to chat screen and found that I had been logged off due to being "silent" for more than three minutes. No further instructions on what to do with the compressed file,. or ??0
