quicken crashed, now working with new windows profile but not old

Called support, ran thru several uninstalls and re-installs to no avail, then support had me install under a new user profile and it works, but......

Is there any way to repair the old user profile? There are a lot of folders/files (non-quicken) that I would like to access under new profile for purposes of attaching copies of receipts, etc.

Is the old profile repairable?