CC-800 With Ally Bank Accounts

System
System Member admin
edited March 17 in Download, Add/Update Accounts (Windows)
This discussion was created from comments split from: Ally Bank Not Connecting.

Comments

  • Glen S
    Glen S Member ✭✭
    Having a similar issue with Ally. I have two accounts. When I delete them, then re-add them, they pull the data in successfully. However, for subsequent connections, it fails every time, with the attached error message. I'm connecting with Express Web Connect, but get error CC-800.
  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
    edited January 18
    Glen S said:
    Having a similar issue with Ally. I have two accounts. When I delete them, then re-add them, they pull the data in successfully. However, for subsequent connections, it fails every time, with the attached error message. I'm connecting with Express Web Connect, but get error CC-800.
    Hello @Glen S,   

    We are sorry about this issue with online banking errors. Thank you for alerting us to this here on the Quicken Community. 

    First, save a backup by navigating to File > Copy or Backup File... in the upper menu at the top of the screen, then take a look at the following Support Article, linked here. Have each of those steps been followed in order, and if so, does this seem to resolve the issue?

    Let us know about your results, if you get the chance. 

    Thank you,

    Quicken Jared 
  • WM-2021
    WM-2021 Member ✭✭
    I have the same error cc-800 for ally bank savings account. Despite following all the support article steps, the error continues.
  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
    WM-2021 said:
    I have the same error cc-800 for ally bank savings account. Despite following all the support article steps, the error continues.
    Hello @WM-2021,    

    We do apologize that the problem is continuing, and thank you for letting us know about what you are seeing after attempting the previously linked instructions.

    If deactivating and reactivating the accounts - per the instructions offered in the Support Article - does not seem to resolve the issue, then it will be necessary to reach out to Quicken Support. You can do this with the information provided in this link. They will need to document and troubleshoot this issue in greater details with the resources and tools uniquely available to them. I wish that I could provide a resolution from the Quicken Community, but this represents the next necessary step in addressing this issue.

    I hope that is helpful. 

    Thank you,

    Quicken Jared 
  • WM-2021
    WM-2021 Member ✭✭
    Issue continues to persist this morning, despite an additional disconnect and reconnect of the account. A more widespread problem than just my data file.
  • onealbs
    onealbs Member ✭
    I have the same issue with the credit union that we bank with and also a Lowe's credit card. I have followed the instructions provided step by step NUMEROUS times and have finally given up.
  • Glen S
    Glen S Member ✭✭
    edited January 19
    OK, did the steps in the support article. It did not solve the problem, still get the CC-800 error.

    I also reported the problem through the Help menu in Quicken itself.
  • mjonis
    mjonis Member ✭✭✭
    edited January 23
    [Removed-Speculation]
  • hohohum
    hohohum Member ✭
    I continue to get CC-800 errors with AllyBank. I've tried all of the recommended steps. I wasn't able to resolve using Quick Chat support either.
This discussion has been closed.

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