Cannot enter transactions as "split" transactions

System

This discussion was created from comments split from: Improve display of split transactions.

bab4445

Cannot enter transactions as "split" transactions.

Quicken Jared

bab4445 said:

Cannot enter transactions as "split" transactions.

Hello @bab4445,    


We are sorry about this issue with editing and entering transactions. Thank you for letting us know about this here on the Quicken Community.

First, are you noticing this issue across multiple accounts, or with one in particular? When did this issue begin?  you tried restoring from a recent backup? We recommend saving backups frequently by navigating to File > Copy or Backup File... in the upper menu at the top of the screen. Provided that this has been done often, you should be able to restore from a backup that was saved just prior to when this issue emerged by navigating to File > Restore from backup... in the same menu. I am curious about whether or not this problem continues in the restored file. 

Let us know how this works for you, if you get the chance to speak with us about this in further detail.

Thank you,

Quicken Jared 

mdqu

I just downloaded and set up the quicken app and mobile sync. The first transaction I tried to enter in the mobile was a split transaction. After syncing to my desktop Quicken the transaction came across with no category. The account and amount was correct, the memo note section worked, but no there were no categories.

Quicken Jared

mdqu said:

I just downloaded and set up the quicken app and mobile sync. The first transaction I tried to enter in the mobile was a split transaction. After syncing to my desktop Quicken the transaction came across with no category. The account and amount was correct, the memo note section worked, but no there were no categories.

Hello @mdqu,  

We are sorry that you are being affected by this problem with syncing to the Mobile Application. Thank you for looking to the Quicken Community for assistance.

Since this is an older post that has not been active for over a month, it is less likely to receive an answer now. I suggest creating a new post for better visibility and to potentially receive responses from other users who may currently be experiencing the same problem. Doing so will also assist us with better tracking ability in the event that this issue may result in an escalation being required. 

I hope that this is helpful. 

Thank you,

Quicken Jared