What is the problme with TWO-FACTOR AUTHENTICATION for ROCKET MORTGAGE

Leon Markulic
Leon Markulic Member ✭✭
edited February 25 in Download, Add/Update Accounts (Windows)
Since the initiation of the two-factor authentication I have NOT been able to connect to my Rocket Mortgage account from QUICKEN Financial Software. I have previously reported this to Rocket Mortgage via Telephone and two times to QUICKEN SUPPORT via a Problem Report.

Answers

  • Jim_Harman
    Jim_Harman SuperUser ✭✭✭✭✭

    See this discussion

    https://community.quicken.com/discussion/7927713/rocket-mortgage-two-factor-authentication-vs-one-step-update

    for more information on this issue.

    Forum Moderators sometimes review issues discussed here and refer them to Development, but if you want Quicken to work on a problem, I recommend you contact Support via phone.  Be sure the support agent understands the problem and gives you a ticket number for future reference.

    You should also use the Help > Report a Problem menu in Quicken to submit the issue online. In your submission, be as clear and thorough as possible. Reference the ticket number and provide a link to this discussion. Provide step by step instructions to reproduce the problem. You will not get a response to an electronic submission, but they say they review and prioritize the submissions. 

    Updates on problems that Quicken has acknowledged are posted here

    https://community.quicken.com/categories/alerts

    Quicken never says when a problem is expected to be resolved.


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