No Transactions Downloaded for Coastal Federal Credit Union Download

Nightfly

No transactions downloaded since 12/28/2022. [Removed- Profanity]. I have tried several times to reestablished the connection and match-up the accounts which it says it works but download always shows 0 transactions downloaded. [Removed- Rant]

Quicken Jasmine

Hello All, 

Thank you for joining this thread to share that you are also experiencing this issue. 

We do currently have an active alert regarding Coastal Federal Credit Union users receiving a CC-601/FDP-101 error message. This could be contributing to the issues that you are experiencing. You may follow this link to access that alert where you may bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur. 

We apologize for any inconvenience caused in the meantime. 

Quicken Jasmine

Hello @Nightfly, 

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

Before I can further assist you, I require some more information. What is your connection method with Coastal Federal CU? You can see the connection method by navigating to Tools > Account List. Do you receive any error codes or messages when initiating a One Step Update or an individual account update? What exactly occurs when attempting to download transactions for this financial institution? Is this happening with only one account or all accounts with Coastal Federal Credit Union?

I look forward to your response. 

GLane

Jasmine, I too, as well as others, it seems, are having issues with CFCU. The last good download took place on 12/24/2022. I tried updating earlier this month (jan. 2023) and got the CC-601 error code. And, yes, all of my CFCU accounts are affected. Downloads from AE and Citi are working, but not CFCU. My first chat session with Quicken ended up with a Screen Share with Ileana. The short of it was that there was a known issue and to try again in 24 hours. I waited 48 and tried again. I then got a CC-800 error and my CFCU savings account was turned into a loan account and showed paid off. Out of frustration, I loaded a backup that I had made before the first chat session (even though transaction downloads weren't working) but did not get any error codes after trying an update. The update ended without errors, but no transactions were downloaded. I've been trying updating the account for several days and get the same result. My case # is 9958261. I've had two additional chat sessions with Quicken support but nothing has changed. I'm sure all of us CFCU members would love to see this fixed. Thanks for showing some concern.

magnetoman18

I too am having issues with downloading from CFCU. I don't get any error codes but nothing is downloaded. This has been going on for since about the 9th of January. I'm connected with Express Web Connect.

Joe M Gdaniec

I am also having the same problem downloading from Coastal Federal Credit Union. I think it started about the same time as others have reported here. I have three accounts at Coastal Federal Credit Union that are enabled for online download under the same CFCU id. Initially, for several days, I was getting some CC-nnn error, complaining, as I best recall, that it couldn't find any accounts with non-zero balances. (I am fuzzy on the specifics because I thought it was a transitory error and did not note the symptoms down.) Then, that error cleared and the downloads/updates completed without error, but no new transactions were downloaded. After this went on for maybe 2 weeks, I tried doing the Online Services reset on one of the accounts, to no avail. Then I deactivated online services for the account, and re-activated it and still nothing new has been downloaded for the account even though there are a half dozen or so transactions that have posted to the account at the credit union since I did the deactivate/re-activate.

This situation is very concerning since it has gone on for more than three weeks now, and I rely on regular downloading of transactions to manage/reconcile my home finances. So add me to the lost of (longtime) Quicken users that really need this fixed as soon as possible.

Quicken Jasmine

Hello All, 

Thank you for joining this thread to share that you are also experiencing this issue. 

We do currently have an active alert regarding Coastal Federal Credit Union users receiving a CC-601/FDP-101 error message. This could be contributing to the issues that you are experiencing. You may follow this link to access that alert where you may bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur. 

We apologize for any inconvenience caused in the meantime. 

Tom Scanlan

Same issue for me for both Quicken and Quickbooks. Nothing downloads and there is no error since sometime the first week of January. Credit Union website has a notice that they are working on it, but the person I spoke with said the Credit Union made an update about 2 weeks ago and which caused the problem. Since then Quicken is working on a fix.

Joe M Gdaniec

Thanks for the link to the alert, and for what you are doing to resolve this problem. I can report that I did adownload from CFCU a couple of days ago (I think it was Thurs 1/25) and did receive a bunch of prior transactions that had not been received and which brought my accounts up to date in Quicken.

GLane

I have also has some transactions downloaded from CFCU recently, but in the process, I also got a transaciton that zeroed out my savings account. So even though I have received some transactions and there has been progress, I know I don't have an empty saving account. So I'm still waiting for Quicken to come to resolution (Or CFCU) on this problem.