ONGOING 2/17/23 MassMutual-Insurance and Annuities- FDP-102

Quicken Janean
Quicken Janean Administrator, Moderator admin
edited February 17 in Alerts, Online Banking & Known Product Issues
We are getting reports that customers who are trying to connect and update accounts for MassMutual- Insurance and Annuities but are getting an FDP-102 error.

Although we currently do not have an ETA on a resolution, this has been escalated internally and we are currently working to resolve the issue. We are sorry for the trouble caused.

If you would like to be notified of further updates regarding this Open Alert, please click on the Bookmark 'ribbon' icon in the upper right-hand corner of the screen.

(Ticket #9979420/CTP-5637)

Thank you! 

Quicken Janean

Quicken Janean

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited January 31
    UPDATED 1/28/23

    This issue remains ongoing. While our teams continue to work toward a resolution, we do not have an ETA available at this time. We apologize for any inconvenience and appreciate your patience in this matter.

    Thank you!
    -Quicken Jasmine
  • Quicken Janean
    Quicken Janean Administrator, Moderator admin
    edited February 17

    ONGOING 2/17/23

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Janean

    Quicken Janean

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