Metro Credit Union MA Downloads broken since October '22

I have been unable to download transactions from Metro Credit Union MA since the end of October 2022. Starting in November, I consistently receive an OL-233-A error. Quicken reports "An error has occurred." I have reported this through the Report a Problem option several times (because I know multiple reports can get the attention of developers.) I have contacted Metro Credit Union and of course they are of no help. Unfortunately, their website, which includes options to download transactions throws a 500 server error. When asked about this, they said they don't support it. Uh huh. That's another issue entirely. Anyway, my Metro accounts are linked just fine. I just cannot download transactions. Is this a Quicken backend issue? Is this a Metro issue? Both? (Feels like mostly a Metro integration issue, but who knows.) I would love to hear from other Metro Credit Union MA users, and of course, I want to see this resolved. So I am posting this in the hopes this issue can get some attention somehow! Thanks!


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @mark.granoff,

    Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you don't mind, could you please provide a screenshot of the error message and code you describe receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!
    -Quicken Anja
  • mark.granoff
    mark.granoff Member ✭✭
    Here you go. Thanks for responding!
  • mark.granoff
    mark.granoff Member ✭✭
    @Quicken Anja Any update here? I know Metro is a small credit union (compared to the like of Bank of America for example!), but this issue is certainly impacting more than just me. Something is fundamentally just broken with the Metro/Quicken transaction download capability and no one seems to care about it. As I mentioned, the accounts are linked just fine. When I Add Metro as a bank, the accounts are found and I can match them to my local accounts in Quicken. It's the downloads that are broken and I hope Quicken can work with Metro to resolve this. Any update on this issue would be appreciated. Thank you.
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