WEX (Discovery Benefits) - issue adding account.

JProctor

Tried a few times over the last couple weeks but keep getting the following error:

"There was a problem during communication with our servers:..."

Any Ideas?

Quicken Anja

Hello @JProctor,

Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experiencing this.

Could you please provide a screenshot of the issue you described above? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

JProctor

Here's the screen I get when trying to connect. It says to try again, but I've tried multiple times on multiple devices over the last couple weeks. Thanks for your help!

Quicken Jared

JProctor said:

Here's the screen I get when trying to connect. It says to try again, but I've tried multiple times on multiple devices over the last couple weeks. Thanks for your help!

Hello @JProctor,   

We are sorry to hear about this persisting error message. Thank you for providing that helpful screenshot for us. 

How long has this been occurring? If this error appears consistently for more than 24 hours, I recommend reaching out to Quicken Support, per the instructions in this Support Article. You can do this with the information provided in this link. They will need to work with you in order to change the Subscription type. I do wish that we could provide more advice from the Quicken Community, but Support's help will be necessary in this situation.

I hope that is helpful, and feel free to reach out with any additional questions or concerns.

Thank you,

Quicken Jared

tyman00

@JProctor Did you have any luck?

adamthegreek

any luck resolving this issue? I am having the same problem