CC-502 Error on Nordstrom Card by TD Bank USA

taffeys

Getting CC-502 Error on Nordstrom Card this morning, was OK yesterday.

Quicken Jasmine

Hello @taffeys, 

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

I have located a Support Article that discusses some troubleshooting steps to take when presented with a CC-502 error message. You may follow this link to access that FAQ. It is recommended to save a backup before proceeding with troubleshooting steps (just in case). 

I hope this helps!

taffeys

Hello @Quicken Jasmine,

Too late. I have backups from yesterday and this morning. I tried to re-establish the account connection and now I cannot access or update the account through Quicken. Quicken refuses to connect and has removed the account credentials. The account can still be accessed through the web. Any suggestions?

taffeys

taffeys

Hello @Quicken_Jasmine,

Chatted with Support, case created. Will check back on Monday.

taffeys

Quicken Jasmine

Hello @taffeys, 

Thanks for coming back to update us. 

I am happy to hear that you were able to contact Support and get a ticket created. 

Please do not hesitate to reach out with any further questions or concerns. 

JeanieP

I'm having the same problem as taffeys. My Nordstrom Card quit updating yesterday, 1/27/2023. I'm using Quicken Premier, R47.7.

taffeys

JeanieP said:

I'm having the same problem as taffeys. My Nordstrom Card quit updating yesterday, 1/27/2023. I'm using Quicken Premier, R47.7.

If you report your issue reference my Case #10000117.

taffeys

ntrainer

I hope someone is checking these boards.... my Nordstrom Card account has failed to update for the last 3 days, I believe. I've got error code FDP-102. Absolutely nothing wrong with the Nordstrom website accessing my account. This is a Quicken problem. I'm using Quicken Deluxe for Mac, version 6.11.3 (Build 611.47347.100).

taffeys

ntrainer said:

I hope someone is checking these boards.... my Nordstrom Card account has failed to update for the last 3 days, I believe. I've got error code FDP-102. Absolutely nothing wrong with the Nordstrom website accessing my account. This is a Quicken problem. I'm using Quicken Deluxe for Mac, version 6.11.3 (Build 611.47347.100).

As I stated Quicken is aware of this issue. I will contact Support again on Monday and then provide an update on my Case #10000117 here.

Edit..... Just tried again, now getting CC-503 error.

taffeys 

lennymlee

Same issue for me

bbrake64

Same for me

Quicken Jasmine

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, if the instructions found in the support article provided above fail to resolve the issue, then we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

mackworth

Same here over the last four days.

taffeys

Quicken Jasmine said:

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, if the instructions found in the support article provided above fail to resolve the issue, then we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

Was just on chat with Customer Support. Ticket being escalated. All requested data and screenshots provided. Awaiting a follow-up phone call from Support.

taffeys

bb55

same here. Hope posting here triggers and email when it is resolved.

Quicken Jasmine

Hello All, 

Thank you for joining this thread to share that you are also experiencing this issue. 

We do now have an active alert regarding users receiving a CC-502 error message with their Nordstrom accounts. You may follow this link to access that alert where you may bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur. 

We apologize for any inconvenience caused in the meantime. 

pyieh

The connection is working for me now at 1/31/23 4PM PT.

taffeys

pyieh said:

The connection is working for me now at 1/31/23 4PM PT.

Confirmed here too. Had to reconnect to the account through Tools - Account List.

taffeys

lennymlee

Problem resolved for me too