Windows Desktop version 46.12 is missing transactions for specific date range

holmie

I'm able to download and update all my accounts. The balances are accurate. I'm able to sync to the web with no errors and all the banking account balances are accurate there too. In Windows desktop version, the transactions from 1/16 and 1/17 are missing from the register completely. They appear and are accurate when I view in the web version. If I try and sync, I get success messages, but the data simply remains accurate in the web version and nothing fixes the missing transactions in the desktop version.

Quicken Jared

holmie said:

I'm able to download and update all my accounts. The balances are accurate. I'm able to sync to the web with no errors and all the banking account balances are accurate there too. In Windows desktop version, the transactions from 1/16 and 1/17 are missing from the register completely. They appear and are accurate when I view in the web version. If I try and sync, I get success messages, but the data simply remains accurate in the web version and nothing fixes the missing transactions in the desktop version.

Hello @holmie,    

We are sorry about the problem with online banking service and missing transactions. Thank you for letting us know about this here on the Quicken Community. 

First, have you tried clearing any potential filters by navigating to the green Reset button just above the Register? Also, have you previously downloaded and then deleted any of these transactions; note that transactions cannot be downloaded again once they have been deleted. What accounts are you noticing this issue in; are they associated with a particular financial institution? What connection method are you currently making use of in order to add or link your accounts to online banking services? Please note that you can verify this anytime by going to Tools > Account List and then clicking on the Edit button in the row associated with the affected accounts. Next, go to the Online Services tab in the new window that appears afterward. The information we are looking for should be found under the Online Setup callout box.

I look forward to your response. 

Thank you,

Quicken Jared