Marcus / GM Card Still Not Working

JohnRHornbuckle
JohnRHornbuckle Member ✭
in Download, Add/Update Accounts (Windows)
I saw where the issue relating to Quicken generating errors when trying to connect to e a Marcu / GM Card account was closed. However, I just tried connecting in Quicken, and still can't get it to work--I get "Sorry. We encountered an error (it's not your fault)."

Should this be working now, or are there still known issues?

Comments

  • Chuckie
    Chuckie Member ✭
    I continue to receive this error message as well. I receive the text/email message from Marcus with the 6-digit security access code but then receive the "it's not your fault" message in Quicken.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @JohnRHornbuckle and @Chuckie, 

    Thank you for reaching out to the Quicken Community to share that you are experiencing this issue. 

    I have located a Support Article that discusses the error message "It's not your fault" in more detail. You may follow this link to access that FAQ. 

    As per the FAQ: Please Contact Quicken Support.

    Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that we could not be of more assistance. 
    -Quicken Jasmine
  • tnmats
    tnmats Member ✭✭
    > @Chuckie said:
    > I continue to receive this error message as well. I receive the text/email message from Marcus with the 6-digit security access code but then receive the "it's not your fault" message in Quicken.

    Directly from the Marcus credit card FAQs:


    How do I export transaction details into Quicken?

    To download transactions log in to Marcus.com and follow these steps:

    Select “My Account”
    Go to “Transaction History” and set a timeframe
    Select “Download History” and choose CSV or OFX format
    Complete download

    The option to download transactions is only available on the Marcus.com website. This option is not available on the Marcus App.

    Note: Quicken integration/upload is not available as of now, be on the lookout for future updates.


    Quicken is incapable of importing OFX or CSV files for credit cards (it doesn't work with OFX period). Ignore any other supposed 'advice' on the subject, like me you have to manually enter all transactions.
  • Tom Rindos
    Tom Rindos Member ✭
    Is the problem with Quicken or MARCUS - Goldman Sachs.. The GM Card converted to Goldman over a year ago. No one has an answer. Would like to complain to the guilty party. I have already just about stopped using the card.

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