Ally bank account deleted CC-800

Buffdominator
Buffdominator Member ✭✭
edited March 4 in Download, Add/Update Accounts (Windows)
I have been getting a error CC-800 every time I update my Ally bank accounts. I have done everything...deleted account and added back in, validated file, super validated file...etc.. The fine print when hovering my mouse over message says there are no transactions to download. When there are transactions, they download. I just keep getting this message.
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Answers

  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    Have you tried Reset Account?  (Account Register > upper right Gear icon > Edit Account Details > Online Services tab > Reset Account)
    (QW Premier Subscription: R47.15 on Windows 11)
  • Buffdominator
    Buffdominator Member ✭✭
    Yes, i have even recreated the accounts again, but nothing gets rid of the error. It still down loads the transactions. It just throws the error.
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    That seems odd.  It's good though that you are getting transactions downloaded but why that error code?
    At this point I can only suggest that you submit a report to Quicken either via Phone or Chat (https://www.quicken.com/support#contact-support) and/or via Help > Report a Problem.
    (QW Premier Subscription: R47.15 on Windows 11)
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Might there be an old 2nd Ally account which has been closed for a long time, but still is activated for downloading from Quicken?
  • Buffdominator
    Buffdominator Member ✭✭
    i check and yes i did and the transactions were not marked to exclude from quicken, however, it did not fix the problem. After resetting the accounts it worked fine for 1 update, then it started giving the error again. I am at a loss. it is more an annoyance than anything. Thank you
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