One step update passwords

MCH1217

I enter my vault password and a few of my my banks have the "key" to download transactions for one step update, and it works. I have 2 other banks that I prefer to manually enter the password. When I do, I get a pop up that tells me to enter the passwords. Quicken is not recognizing that I have put anything in the field - the banks involved are USAA and American Express.