Fidelity Netbenefits shows with double the actual account value

breezeman39

When adding a Fidelity Netbenefits investing account to Quicken Deluxe (Windows 11 Home, Quicken Version R46.12 Build 27.1.46.12), my account value shows as double the actual value. The "Cash" value is the same as the actual value and shows separately, effectively doubling my account value/net worth.

Quicken Jared

breezeman39 said:

When adding a Fidelity Netbenefits investing account to Quicken Deluxe (Windows 11 Home, Quicken Version R46.12 Build 27.1.46.12), my account value shows as double the actual value. The "Cash" value is the same as the actual value and shows separately, effectively doubling my account value/net worth.

Hello @breezeman39,  

We apologize for this issue with online banking services. Thank you for speaking with us about this here on the Quicken Community. 

If you have the chance, you could save a backup by going to File > Copy or Backup File... in the upper menu at the top of the screen and then create a 'test' data file by going to the same menu and selecting New Quicken File... Next, choose New Quicken File in the screen that follows, and then click OK. After this, choose a file location on your computer and then click Save. Choose Don't use mobile and web when prompted. 

You may then add your Fidelity NetBenefits-associated accounts by navigating to the Add Account button in the Tools menu option in upper left-hand side of the screen, or in the more central, upper left-hand panel, denoted by the '+' symbol. Let us know if you see the same problem occurring in the test data file once this is attempted. 

We are eager to hear about your results.

Thank you,

Quicken Jared