Problem with setting up Bill Payment for my personal checking account

I had bill pay activated for the account, but there were glitches I couldn't fix while bill pay was active so I inactivated it and fixed the glitches. Later after updating with my bank several days in a row I tried to reactive the bill pay for this same account and received this message:
Error message: Could not update payment account information.
I've looked at all the info on the account to be sure it's accurate, but still get this message. Anyone else having this problem? It's with my National Bank of Arizona account which is part of Zions Bank.


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Katrina52,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    To clarify; are you trying to reconnect Direct Connect Bill Pay or Bill Manager (Quick Pay/Check Pay) in the Bills & Income tab?

    Thank you!
    -Quicken Anja
  • Katrina52
    Katrina52 Member ✭✭
    Actually, I was doing it from the settings on the checking account (Edit Account Details/Online Services tab). I just tried from the Bill Manager and got the same message.
    By the way, the reason I inactivated the account from the Bill Pay was because the last vendor payment I paid with Quick Pay created an duplicate temporary transaction in my checking account for the same date, amount and online check # which not only did not drop out but then duplicated all previous Check Pay transactions in the same way for the vendor. It treated both the original Check Pay entry and the duplicate as Check Pay transactions, not allowing me to remove either. I could void one or the other (the temp transaction showed the posted date, when I turned that on for the register, but my original Check Pay entry did not, so I voided my transactions, so I could correctly reconcile my bank account, but made for a very messy register. So I found that inactivating Bill Pay from the bank account allowed me to remove the duplicate transactions (all the ones I'd voided). Of course I had to go back to the temp Check Pay entries, which were not permanent and apply the Category I wanted for them.
    I've seen other glitches as well where it not only affects the current transaction, but all previous ones for that same vendor/name. In the past these were for Notes Receivable payments I received with split transactions showing the interest and principal amounts and categories. Luckily I keep a spreadsheet amortization table for the Note and had the split information. This stuff seems to happen after a recent update and is frustrating to be using a product that is apparently not thoroughly tested. I've been on the testing team in the past and know that only certain things are asked to be tested. Personally, I think a good way to test is to have the tester have parallel data files doing everything they normally do in the test environment as well as in their actual live data file. This could be a choice given to each tester, which means the program would have to be complete enough to allow this.
  • Katrina52
    Katrina52 Member ✭✭
    I put this out to the community a couple of months ago (about the duplicate Check Pay entry) but I called it Placeholder. I was told Placeholders are only in investment accounts. I obviously used the wrong terminology which led one person to tell me to put the category in the entry and call it a day. I knew to do that, however, it didn't remove the duplicate entry (which erroneously called a Placeholder). I can send in an error report when the program crashes, but I'd like to be able to send an error report for something like this, since it's difficult to explain an unusual thing like this.
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