What is happening to Quicken all of a sudden?

Program has been working fine for months and I lost all access to Citibank about 10 days ago and I now lost all access to BofA a day or two ago.
I continually see messages that it is being worked on but there does not seem to be any progress


  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @gulf83,

    Are you able to download transactions form any other accounts, or have all of your "connected" accounts now not working?  Are you seeing any other problems, e.g. do any error codes appear?


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  • gulf83
    gulf83 Member ✭✭
    Thank you for your response. I first checked in the community and found others having the same problem before contacting support or trying to fix it myself. I did deactivate my Citibank account based on suggestions and now I cannot even manually download from the Citibank website to the Quicken program.

    ONGOING 1/30/23 Citibank Citi Cards CC-502/FDP-102
  • UKR
    UKR SuperUser ✭✭✭✭✭

    Citi Credit Cards only: authorization problems or CC-502

    You need to allow Quicken to access your Citi credit card account.
    Follow the procedure at https://citi.com/datamanagement
    Use "Citi Cards" as the Financial Institution Name when activating your credit card account.

    This may not work for Citi Checking, Savings accounts

  • gulf83
    gulf83 Member ✭✭
    Thank you very much for your reply. I was at the Citi website a few days ago and my quicken app was already listed as being allowed to access the account. I continue to receive a CC-520 connection problem and Quicken has indicated they are aware of the problem but don't have any ETA on when it will be resolved.
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