ME TOO! one step update settings will not apply "all" accounts

hambone45

one step update always unchecks the accounts so i have to "check all" everytime I update. it's been going on for maybe 2 years now. i click apply settings every time but it never applies. validate doesn't work and i am up to date on versions.

Quicken Jared

hambone45 said:

one step update always unchecks the accounts so i have to "check all" everytime I update. it's been going on for maybe 2 years now. i click apply settings every time but it never applies. validate doesn't work and i am up to date on versions.

Hello @hambone45,    

We are sorry about this problem with some accounts that fail to update. Thank you for looking to the Quicken Community for assistance.

First, which accounts, in particular, seem to fail to update, and what financial institution(s) is/are associated with them? Also, what happens, specifically, when you attempt to Validate the data file? Have any issues been detected during the Validation process?

Knowing the answers to these questions will aid us in working with you towards a resolution. 

Thank you,

Quicken Jared 

hambone45

its simply that on one step update, i have to go into the settings portion and check all of the accounts as they are always unchecked. I click apply and then update but it never applies. then all of the accounts update normally. no problems during validation. similar question was raised in october but not solution was ever given.

Quicken Jared

hambone45 said:

its simply that on one step update, i have to go into the settings portion and check all of the accounts as they are always unchecked. I click apply and then update but it never applies. then all of the accounts update normally. no problems during validation. similar question was raised in october but not solution was ever given.

Hello @hambone45,    

Thank you for answering my earlier questions about what is happening. We are sorry that this issue is continuing.

I see that you have mentioned attempting to validate the data file, but has a Super Validation also been attempted? First, save a backup by navigating to File > Copy or Backup File... in the upper menu at the top of the screen, then try proceeding through the instructions listed below, if you haven't already:

1. Navigate to File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Select Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

Let us know about your results. 

Thank you,

Quicken Jared 

hambone45

the data validation did nothing. There is nothing wrong with data. it appears to be a settings issue. it does not allow my preferences to be set to check all accounts and store this so that i don't have to check all every time.

Quicken Anja

Hello @hambone45,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

Once that is done, see if he issue still continues to persist.

I hope this helps!

hambone45

no changes.

Quicken Jared

hambone45 said:

no changes.

Hello @hambone45,   


Thanks for getting back to us with your results.

where is your current active data file located? You can check this by navigating to File > Show this file on my computer... in the upper menu at the top of the screen. Make sure that your data file is located on the computer and not an external drive or cloud-based storage service, as these locations can cause erratic behavior and even data damage.

Also, have you tried restarting your computer after this happens? You may additionally try uninstalling the Quicken software using the steps listed in this Support Article, then deleting Quicken from the Program Files (x86) folder. You may then reinstall the software after following those steps using the steps listed here. 

I look forward to hearing back from you about your results.

Thank you,

Quicken Jared 

dwtrux

Have had the same problem and went through all of the steps other than this last one of uninstalling and reinstalling and will just put up with having to "check all" every time I do One Step Update

hambone45

i think you are on to something here jared. my file somehow got changed to a onedrive location. not exactly certain how to change the location of the qdata file. i'll work on it. thx, dh

hambone45

moved backup and qdata locations. deleted and reinstalled and..... now i have to reconnect all of my accounts and the one step update is still three steps. actually 27 steps because i have to reconnect everything.