Fidelity Download Error Every Time I try updating

benno

For the past several days, the attempt to download activity for my Fidelity accounts fails every time. I have deactivated and reactivated downloads several times, but nothing seems to change. Quicken finds the accounts, but I can never seem to get them to update.

Quicken Jared

benno said:

For the past several days, the attempt to download activity for my Fidelity accounts fails every time. I have deactivated and reactivated downloads several times, but nothing seems to change. Quicken finds the accounts, but I can never seem to get them to update.

Hello @benno,    

We apologize about these issues with online banking services and error messages. Thank you for letting us know about this here on the Quicken Community. 

Are there specific error codes associated with these failures to update accounts through online banking services? If so, what kind?

I look forward to working with you further on this issue, if need be. 

Thank you,

Quicken Jared

benno

I mostly just get "An error has occurred" shortly after Quicken sends the online instructions. The summary after update does have a reference of OL-220-A. That is all I am seeing.

Quicken Jared

benno said:

I mostly just get "An error has occurred" shortly after Quicken sends the online instructions. The summary after update does have a reference of OL-220-A. That is all I am seeing.

Hello @benno,   


Thanks for answering my earlier questions about the situation. We are sorry that this issue remains ongoing.

First, if you haven't already, I recommend reviewing the information provided in this Support Article. Do any of the steps involved seem to resolve the issue? Be sure to let us know what you find after taking a look at this, if you get the chance. Lastly, what connection method are you currently making use of in order to add or link your accounts to online banking services? Please note that you can verify this anytime by going to Tools > Account List and then clicking on the Edit button in the row associated with the affected accounts. Next, go to the Online Services tab in the new window that appears afterward. The information we are looking for should be found under the Online Setup callout box.

I am eager to receive your response. 

Thank you,

Quicken Jared