American Express Error after Update to R47.11

hungvhau

I just updated to R47.11 and once I ran the update, it disconnected all my American Express Credit Card accounts.

Now when I try to add it... the error is:

We couldn't get information about American Express.
This account will be set up as a manual account.


Anyone else encountering this issue?

hungvhau

Didn't know I can add screenshots... here is the version and the error window I receive when trying to re-connect to American Express.

Quicken Jared

hungvhau said:

Didn't know I can add screenshots... here is the version and the error window I receive when trying to re-connect to American Express.

Hello @hungvhau,   

We are sorry about this problem with online banking services. Thank you for providing those helpful screenshots.

If you have the chance, you could save a backup by going to File > Copy or Backup File... in the upper menu at the top of the screen and then create a 'test' data file by going to the same menu and selecting New Quicken File... Next, choose New Quicken File in the screen that follows, and then click OK. After this, choose a file location on your computer and then click Save. Choose Don't use mobile and web when prompted. 

You may then add your American Express-associated accounts by navigating to the Add Account button in the Tools menu option in upper left-hand side of the screen, or in the more central, upper left-hand panel, denoted by the '+' symbol. Let us know if you see the same error message occurring in the test data file once this is attempted. 

Let us know about your results, if you get the chance to check back in with us about this. 

Thank you,

Quicken Jared 

hungvhau

Please see attached screenshot.

I just created a new test file and attempted to add an American Express account. Same error prompt displays.

Chris_QPW

Looking at this comment:
https://community.quicken.com/discussion/comment/20335553/#Comment_20335553

I wonder if the problem is that one can't setup American Express accounts at this time.

hungvhau

Looks like this has been resolved! I was able to re-connect to American Express again.

Rich_L

I'm having the same issue now and it is continuing. Can you tell me what you did to finally resolve it?

hungvhau

> @Rich_L said:
> I'm having the same issue now and it is continuing. Can you tell me what you did to finally resolve it?

I just waited and checked over the next few days after it started happening. It just fixed itself.