One Step Update Freezing

mikepilo
mikepilo Member ✭✭
edited March 4 in Download, Add/Update Accounts (Windows)
One Step Update is freezing when trying to download Bank of America transactions. I've validated the file, signed out/signed in as advised by previous posts/updated to latest version. Resorted to web connect to download transactions (that worked), but One Step Update is still freezing.

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  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
    mikepilo said:
    One Step Update is freezing when trying to download Bank of America transactions. I've validated the file, signed out/signed in as advised by previous posts/updated to latest version. Resorted to web connect to download transactions (that worked), but One Step Update is still freezing.
    Hello @mikepilo,   

    We are sorry about these problems with online banking services and the program crashing or freezing. Thank you for seeking assistance here on the Quicken Community.

    Thus far, have you tried restarting your computer after this happens? You may additionally try uninstalling the Quicken software using the steps listed in this Support Article, then deleting Quicken from the Program Files (x86) folder. You may then reinstall the software after following those steps using the steps listed here. 

    Let us know how these steps seem to have affected the situation, if you can.

    Thank you,

    Quicken Jared 

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