ONGOING 2/16/23 Quicken Bill Manager - Multiple check pays submitted, no product error

Quicken Jared

We have noticed an increase in duplicate check pay payments. There seems to be no visual of the multiple payments being submitted through the product. 'Pay with Check Pay' is used to initiate payment, but then a 'payment unavailable' message may appear. Cancelling and resubmitting payment yields a 'transaction completed' message. 

We have teams working on the issue, now, although we do not currently have an ETA. We apologize for the inconvenience this causes and we thank you for your patience.

If you wish to be notified whenever an update is posted with regard to this matter, please click on the bookmark 'ribbon' icon in the upper, right-hand side of the page.

Thank you!

-Quicken Jared 

(Ticket #: 10013708, CTP-5780)

Quicken Anja

UPDATE 2/9/23

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Anja

ONGOING 2/16/23 

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!