UPDATED 3/16/23 Memo Disappearing from Memorized Payee in Memorized Payee List

Quicken Janean

Users are reporting that when editing in the Memorized Payee list, and there is a an existing payee already in the Memo field, the memo field displays a blank field in the pop up to edit this and does not display the current memo field value. 

When you select OK, the current memo field is deleted and will show a blank value. If you select cancelled, the memo field remains the same. 

This has been escalated internally, though we do not have an ETA at this time.

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Thank you! 

(Ticket #10017928/CTP-5814)

-Quicken Janean

Quicken Anja

UPDATE 2/10/23

Our teams continue to investigate this issue, though we do not have an ETA available at this time. We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Anja

ONGOING 2/17/23 

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Anja

UPDATE 3/16/23

A fix has been created and will be released with a future update released, though we do not have an ETA at this time. This Alert will be updated once more information becomes available.

Thank you!