Does Quicken setup a MacOS as a recognized device when connecting to a Truist online account?

Does Quicken setup a MacOS as a recognized device when connecting to a Truist online account? I see something similar to this thread ""
Where I am guessing Quicken appears as a MacOS authorized device for accounts to Truist online, and has since November 2022. I am guessing other people just arent looking for it?


  • The following device has been added to your remembered devices list:
    Device: MacOS 10.15
    Browser: FireFox

    Remembering a device lets you skip the extra step of answering a security question or entering one-time passcode when signing in from that device. This is not recommended on a public or shared device.

    If you or an authorized user made this change, no further action is required.

    If you don't recognize this change, please call us at 888-228-6654 or visit any Truist branch.
  • Bluesky210
    Bluesky210 Member ✭✭
    This question was asked by RStamps previously in September 2022 and the answer was not clear. I believe the answer is yes, because it is happening to me also. It would be nice to have this confirmed. As RStamps I am using a Windows computer but the device showing up in my bank activity log is "MacOS", I don't own a Mac. Also the times are in the early hours of the morning. How is this possible?

    "When Quicken connects to my Truist online bank account the bank's security shows a MacOS computer has been setup as a recognized device. I remove the MacOS device once it shows up. I change my bank password often and have to reset the password information in Quicken afterward to download the bank transactions. I am wondering if this is Quicken setting up the MacOS device and not a security issue by another party.
  • T369
    T369 Member ✭✭
    I just got an alert from Truist that a new device has been added and it's MacOS/Firefox. I don't use MacOS so of course I removed the device and jumped into Quicken to make sure the Truist funds looks alright. Afterwards, I noticed that MacOS/Firefox shows up again under the recognized devices. Something else is weird... Truist login history hows multiple logins for MacOS at very early times like 3 am in the morning. Anyone else seeing this?
  • T369, Same happening with my Truist account yesterday Feb 5. Reviewing the Truist login history the MAC OS logins started for me on Jan 24, 2023. Something has changed on the Truist or Quicken to cause this as I've been using both for several years and have never seen this before. It is disturbing to see an unrecognized device in your bank account trusted device list. I spent about an hour on phone with Truist trying to understand what is causing this. They weren't much help.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello All, 

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this. 

    If you don’t mind, could you please provide a screenshot of the message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  

    Could you also please navigate to Help > Report a Problem and send us your information logs? This is so we may investigate further. 

    Please let me know once you have done these things.

    Thank you!

    -Quicken Jasmine
  • Today the Truist website shows: "Yesterday, non-Truist linked services began showing in remembered devices. Please disregard related emails/texts on new devices sent Sunday before 12:15pm ET. " So maybe the problem was on their end?
  • This gives you and idea of the Email that some of us may received, and I do not use MacOS. I also included the Truist Website view.
  • Quicken Janean
    Quicken Janean Administrator, Moderator admin

    @Paul MacDougall Are you still seeing this messaging from Truist? Did they ever clarify further why you are seeing this messaging?

    -Quicken Janean

    Quicken Janean

  • Quicken Janean
    Quicken Janean Administrator, Moderator admin

    Hi All, When you are in Quicken and do an update, does Quicken show or say anywhere that the device being used is a Mac-even thouugh it isn't? The screenshots that have been provided all seem to be from Truist.

    -Quicken Janean

    Quicken Janean