Live Oak Bank not connecting [Error OL-301-A]

txpaki

I used to be able to connect to Live Oak Bank. Now it says my financial institution has rejected my request. Live Oak doesn't know what this is. When I try to reset the account in the account list it can't do it and says it could be a temp problem connecting with the bank or a bad password. I haven't changed my password and I can connect to my bank just fine outside of Quicken. This has been going on a few weeks now.

Quicken Jasmine

Hello @txpaki, 

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

I have located a Support Article that discusses some troubleshooting steps to take when presented with an OL-301 error. You may follow this link to access that FAQ. Please keep in mind that it is recommended to save a backup before proceeding (just in case). 

As per the FAQ: "If there are no alerts in the Community, you will need to contact your financial institution for assistance. Quicken does not have access to the financial institution's servers to be able to correct the problem.

This may require you to request to speak with an online services specialist that handles transaction download issues at the financial institution.  If your financial institution states they can't assist, an escalation with them may be necessary. "

It is recommended to request to speak to a tier 2 agent or a supervisor as they are generally more familiar with third-party applications such as Quicken. 

I hope this helps!

txpaki

I tried that and it didn't work. I'll get back with the bank and try them again, although I've already spoken with them and they weren't able to help.