CC-800 Errors driving me NUTS!

brewder
brewder Member ✭✭
edited March 10 in Download, Add/Update Accounts (Windows)
I'm so frustrated. Long time Quicken for Windows user. Recently I constantly get cc-800 errors when I update all of my online accounts. I then "deactivate" and re-add the accounts, which relinks them... Everything seems fine, then the next day I update Quick and now another account throws hte cc-800 error. It has been going on now for MONTHS. I'm so frustrated and have no idea how to fix this once and for all.

I've run the repair tool but constantly the same error.

Does anyone have any advice for me?

//Brew

Answers

  • The Keeper
    The Keeper Member ✭✭✭✭
    See if the information in this link is helpful. It was answered by a Quicken Moderator

    https://community.quicken.com/discussion/7910475/cc-800-error-edited
  • brewder
    brewder Member ✭✭
    Hmm.. there's no real solution in that thread. I've tried all of the deactivate / reactive suggestions. It's exasperating..
  • BC_ND
    BC_ND Member ✭✭
    I'm having the same issue brewder and like you i tried all the deactivate and reactivate steps suggested. The odd thing with mine is I'm still getting my bank transactions to come through. I was in a chat with quicken support for about an hour and he told me it was my data file and i needed to restore from a backup. He also said it was due to the file being on my one drive not C drive. I have done nothing differently with my file and it was working fine untill we had the last Quicken update.
  • brewder
    brewder Member ✭✭
    My Data file is on a NAS drive on my network. I am the only user of the data file.. there's no way it's related to that..I don't buy it. Like you said, this only recently started happening after a recent update.

    I wish there was a strong competitor to Quicken that could be installed locally, and also keep the data file local.
  • BC_ND
    BC_ND Member ✭✭
    Agreed
  • brewder
    brewder Member ✭✭
    edited February 8
    @BC_ND
    I may have stumbled upon a fix you might want to consider trying. Below are the steps I took (I hope I'm not jinxing myself!):

    1. Open Quicken and create a copy of your data file (File | Copy or Backup | Create a Copy). Mine data file name had spaces, so I simplified the naming of my file at the same time. I suggest removing spaces in your data file if you use them.
    2. Open the Copy when prompted
    3. When you do this, all of your online connections need to be reestablished.
    4. I opened the account list, and one by one I clicked on Activate Download. After each bank was updated and relinked, I closed the account list.

    I repeated step 4 until I processed through all of them. This took me about an hour as I have a bunch. So far, I've only reopened Quicken a couple of times but no CC-800 errors...

    //Brew
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