Online Payments "Stuck" in Send Que

scottdoyle

I have several online payments that appear to be "stuck" in the outgoing que. IE: when exiting Quicken I am repeatedly asked if I want to send the payments, even though they have been sent previously. However, the bank confirms via a phone call the payment instructions have 'in-fact' already been received for payment. How do I clear the online payments 'pending que' for payments the bank has already received?

Quicken Anja

Hello @scottdoyle,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

For clarification; are you seeing these payments in the Online Center, your account register, or in the Bills & Income tab?

Thank you!

scottdoyle

Online Center: shows payment status "scheduled for delivery", Account Register: shows payment status " Scheduled for delivery", Bills & Income: states: "2 payments to send". Lastly, when I initiate to logoff Quicken I receive a message: "You have online payments to send. Do you want to send them before exiting." The bank, via phone call, confirms receipt of these payments and the status matches what I show in the account register "status".