Cannot pay AMEX with quickpay

I am having exactly the same issue with AMEX as described in this discussion:


  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
    edited February 9
    wrnoof said:
    I am having exactly the same issue with AMEX as described in this discussion:
    Hello @wrnoof,    

    We are sorry about this issue with the QuickPay feature. Thank you for speaking with us about this here on the Quicken Community.

    To be clear: are you now receiving a message requesting that you authenticate your American Express accounts, even though you have already taken all steps to do so, including those advised from within the financial institution's website? Have you also tried Validating the Biller?

    I look forward to your answer, and I hope to provide further assistance if necessary. 

    Thank you,

    Quicken Jared 
  • jnprop
    jnprop Member ✭✭✭
    I have been having the same issue with American Express for months.  Im pretty certain their is an open alert on this issue still.  I was hoping that it was fixed with the new American Express connection for the accounts. I went through that process to update the connection for the accounts, but it did nothing for the biller side. 
  • UKR
    UKR SuperUser ✭✭✭✭✭

    Be sure to avoid late fees and penalty interest rates

    Are you about to be late with making your bill payment due to problems or unexpected delays in Quicken Bill Manager (Quick Pay or Check Pay) that cannot be resolved in a timely fashion?

    Due to the complexity of the matter it can take apparently forever to identify and fix a problem. While you're fighting the Bill Manager windmill, waiting for the problems to be resolved, to avoid missed or late payments I recommend you logon directly to the biller's website and authorize them to direct debit (aka PAC Draft, Autopay, APS, etc.) the next and all future payments from your checking account or a credit card. The biller's computer system will do all the work for you to make an electronic debit on the due date and you don't have to worry about being late.

    In Quicken unlink the bill and just record a scheduled reminder which does not execute as an online payment into your account register on or before the Due Date and before you download transactions from the bank or credit card containing the payment transaction. That will allow Quicken to match your register transaction to the downloaded data and not cause any further issues.

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