Fidelity Cash Account Portionof trust combines all daily transactions into one amount

RichardCSchreyer

Recently downloaded cash transactions for our Fidelity Trust account combine all the payments and deposits into one transaction. This only happens if a deposit and a payment clear on the same day. Is there any way to tell the system to give individual transactions. Right now have to go into the lump sum and split it into its individual components. Not hard but requires to log into the account on line and see what transactions had cleared that day and enter them as splits.

randyherring

is there an answer or explanation this issue? I am new to quicken so getting rid of quicken is an option for me.

Quicken Jared

RichardCSchreyer said:

Recently downloaded cash transactions for our Fidelity Trust account combine all the payments and deposits into one transaction. This only happens if a deposit and a payment clear on the same day. Is there any way to tell the system to give individual transactions. Right now have to go into the lump sum and split it into its individual components. Not hard but requires to log into the account on line and see what transactions had cleared that day and enter them as splits.

Hello @RichardCSchreyer,    

We are sorry about this problem with online banking services and transactions being combined. Thank you for speaking with us about this here on the Quicken Community.

In order to answer this question, we will need some additional information: what connection method are you currently making use of in order to add or link your accounts to online banking services? Please note that you can verify this anytime by going to Tools > Account List and then clicking on the Edit button in the row associated with the affected accounts. Next, go to the Online Services tab in the new window that appears afterward. The information we are looking for should be found under the Online Setup callout box. 

Also, if you have the chance, you could save a backup by going to File > Copy or Backup File... in the upper menu at the top of the screen and then create a 'test' data file by going to the same menu and selecting New Quicken File... Next, choose New Quicken File in the screen that follows, and then click OK. After this, choose a file location on your computer and then click Save. Choose Don't use mobile and web when prompted. 

You may then add your Fidelity-associated accounts by navigating to the Add Account button in the Tools menu option in upper left-hand side of the screen, or in the more central, upper left-hand panel, denoted by the '+' symbol. Let us know if you see the same problem occurring in the test data file once this is attempted. 

I look forward to your answer, and hope to provide additional information in the future.

Thank you,

Quicken Jared